Firmly rooted in hospitality, WATG is a global multidisciplinary design firm attuned to the unique needs of destination design. Comprised of five collaborative studios—Strategy, Planning, Architecture, Landscape, and Wimberly Interiors—WATG has been designing landmark destinations since 1945, shaping timeless spaces and places that span the globe. We are a team of 400 creative professionals across three continents, with offices in California, Honolulu, New York, London, Singapore, and Shanghai.

SUMMARY OF POSITION

The Office Manager welcomes and interacts with clients, consultants, vendors, and employees in our office in downtown Los Angeles. This is an in-office position with overall responsibilities for the space and work environment, while coordinating local processes and procedures and prioritizing an array of other office-wide responsibilities and tasks in support of employees and visitors and the daily administration of the office. This position reports to the Operations Director.

RESPONSIBILITIES

OFFICE MANAGEMENT

• Is responsible for office security, including the daily locking/unlocking of the office

• Greets visitors and connects them with the appropriate WATG employee

• Is responsible for the professional appearance, general upkeep, and security of the office
• Distributes mail and packages
• Answers incoming calls and routes them to the appropriate employees or department
• Provides callers with appropriate information and answers general inquiries
• Maintains the calendar for the conference rooms and schedules team meetings as needed
• Maintains employee schedules for general whereabouts and to appropriately respond inquiries
• Assists with conference room setups and catering needs
• Assists with planning and coordination of office events
• Maintains interiors resource library and assists with scheduling vendor lunch-and-learn presentations
• Follows WATG filing guidelines: organizes, archives and retrieves project files and other documents as needed
• Schedules document shredding based on WATG’s record retention policy
• Offsite file management organization and coordination

• Participates in new-hire onboarding and employee exit procedures

• Responsible for the upkeep of the storage rooms and overall office appearance, including public areas, supply area and print rooms
• Oversees coordination of monthly parking passes
• Orders office, kitchen, and drafting supplies

ADMINISTRATIVE SUPPORT

• Works on correspondence, meeting minutes, processes, databases, measurements and/or reports
• Provides backup and support to professional services staff
• Coordinates project meetings, meeting agendas, announcements as needed
• Is responsible for general accounting function, including expense reports and petty cash

REQUIREMENTS

• 2-4 years of relevant office experience with a small-to-mid-sized organization
• Excellent customer service skills and a professional and mature demeanor
• Strong verbal and written communication skills to effectively gather and share information, respond to employee inquiries, and maintain proper business protocols
• Ability to multi-task job priorities while adhering to a daily reception schedule
• Able to make decisions requiring initiative, judgment, and knowledge of WATG’s practices, policies and procedures
• Strong proficiency with MS Windows, Word, PowerPoint, and Excel

JOB INFORMATION

Salary range: $58,000-$68,000 per year

WATG is an equal opportunity employer.