Job Purpose

The Sales Support will support the sales team by providing administrative support. This includes general administrative duties, maintaining sales department data, report writing, preparing sales communications, and special projects. Additionally, this position will help resolve client problems and directing them to the appropriate party. assigned duties, based on organizational needs and priorities.

Key Responsibilities

The Sales Support person will be assigned duties, based on organizational needs and priorities.

Must project a professional and positive attitude

Must be able to multitask and handle multiple incoming lines

Answer incoming branch calls and transfer to appropriate extension as needed

Operate in a “no surprise” manner with both external and internal customers

Acts as secondary contact person for accounts when Sales Associates are unavailable

Develops excellent communication and relationships with Sales Associates and their accounts

Receives and processes orders in an accurate and timely manner, exceeding customer expectations

Interfaces with other departments within the branch with required information to ensure total customer satisfaction

Demonstrate self-confidence and interpersonal communications skills, excellent telephone voice, manner, and etiquette

Respond to customers and Sales Associates inquires/requests for information concerning orders, deliveries or problems (such as product quality, delivery problems, delivery schedules, or product availability) all in a considerate and professional manner

Perform other tasks as needed

Must be experienced with Microsoft Office (Outlook, Word, Excel, and Access)

Ability to read and comprehend simple instructions, short correspondences, and memos

Dependable - Follows instructions and responds well to management direction

Qualifications and Experience

To perform this job successfully, an individual must be able to perform each essential job function assigned satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or GED

Previous experience within customer service environment and/or sales office

Ability to read and comprehend simple instructions, short correspondences, and memos

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Ability to commute/relocate:

• Portland, OR 97211: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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