Receptionist Front Desk Job at PSE Credit Union, Inc.
PSE Credit Union, Inc., $225 million in assets, boasts 67 years in business with 5 branches proudly serving our members in Cuyahoga and Medina Counties. As part of our Core Values, we strive to provide a pathway to success for our Membership, Team Members, and Community.
As a team member you will enjoy: Health Care, Dental/Vision care, Paid Vacation, Paid Sick Time, 401K plus employer contribution
This position is responsible for ensuring outstanding member service by projecting a positive image when greeting members in person or on the phone.
Responsibilities:
· Greet members promptly and in a professional manner.
· Coordinate follow-through so members are met promptly by the appropriate staff.
· Answer all calls, text, and chat notifications; resolve questions or direct members to the correct area or staff member.
· Process and distribute all mail, interoffice correspondence, and deliveries. Research and resolve questions on proper distribution.
· Maintain inventory and office supply stock for the office.
· Provide administrative and clerical support to the facility as required. This may include generating correspondence or reports, creating spreadsheets, labels, forms, etc.
· Utilize credit union procedures and computer applications that may include email, internet, Word, Excel, database and system software.
· Learn our core operating system.
· Maintain an up-to-date list of employees’ phone list.
· May serve as a notary.
Service Standards:
· Calls must be answered within the first 2 rings.
· Text and Chat correspondence must be answered or distributed within 3 minutes.
Qualifications:
· High school diploma.
· Strong attention to detail.
· Knowledge of Microsoft Office Suite
· Ability to communicate clearly and effective on multiple platforms.
· Strong ability to multi-task.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- customer service: 1 year (Preferred)
Work Location: One location
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