Ritual Coffee is seeking a hard-working and enthusiastic barista to create experiences that change the way people know coffee. We are looking for that special someone who is dedicated to customer service, teamwork, and quality to work in our innovative cafe built out of a shipping container in Hayes Valley.

With direct supervision and training support, all baristas are expected to:

• Contribute to the overall culture and business growth using our Culture Guide as a tool for self-reflection and an ongoing commitment to self-growth, the growth in others, and the growth of the company
• Contribute to the overall culture and business growth by participating in or leading improvement committees and projects when needed
• Ensure that our customers have positive interactions and are consistently served delicious coffee to our quality standards
• Stay knowledgeable about all cafe offerings, including drinks, beans, brew equipment, and Ritual
• Be proactive within the coffee bar team to anticipate needs, prevent problems, and maintain smooth operations
• Follow all employee and cafe operations policies, including but not limited to: cash handling, scheduling and feedback processes
• Help keep the cafe clean, beautiful and safe, providing both employees and customers with a fun, inclusive environment

QUALIFICATIONS

• Love of coffee
• Passion for excellent customer service
• Stellar verbal communication skills
• Excellent interpersonal one-on-one, team, and partnership skills
• High level of emotional intelligence with a positive outlook and good sense of humor
• Seeks out feedback and is excited about self-growth and improvement within the context of the job
• Ability to thrive in a fast-paced environment
• Able to handle critical customer situations with ease
• Must pay strong attention to detail and have passion for high quality products
• Possession of a current Food Handler’s Card

• Minimum 1 year experience in a customer service position
• Experience with soliciting and implementing feedback to improve performance

• Regular and consistent attendance and the ability to sit and work with hands and arms for at least eight (8) hours per day and five (5) days per week.
• Physical ability to stand, reach, lift, bend, kneel, stoop, climb, walk, crawl, push and pull items weighing up to 20 pounds.
• Stand and move throughout the cafe/ office.
• Must be able to interact with customers for at least eight (8) hours per day and five (5) days per week.
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Have consistent and reliable onsite attendance at the cafe/ office.
• Proficient interpersonal relations and communicative skills in English;
• Interpret and follow a variety of instructions and procedures furnished in English - written, oral, diagram, or schedule form.
• Meet daily, weekly, monthly, quarterly, yearly and other deadlines consistently.
• Work under pressure with changing, ambiguous priorities.
• Communicate effectively and promptly to clients, vendors and employees of the organization.
• High level of manual dexterity to adeptly type and use computer equipment.
• Auditory and visual skills – Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Ability to work overtime occasionally at the last minute.
• Occasional Travel may be required.
• Stand stationary in cafe throughout the shift for periods of time (up to 8 hours per day, 5 days per week);
• Continuous physical activity including walking, standing, twisting, sitting, bending, lifting, reaching, kneeling, stooping, crawling, wiping, climbing, pushing and pulling items weighing 50 pounds for distances of up to 20 ft.;
• Ability to perform moderately strenuous physical work and withstand temperatures of 0 degrees Fahrenheit or less and 100 degrees Fahrenheit or more;
• Be able to adeptly use restaurant equipment;
• Perform basic math and fractions to complete recipes;
• Understand and respond to staff and customer requests in a loud environment

• This is a regular, full time, hourly, non-exempt position 30-40 hours per week
• Baristas are expected to work at least one weekend day
• Baristas are supervised by the Cafe Manager

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We thank you for your interest in a career opportunity with Ritual Coffee. Due to high volume, only those applicants selected for an interview will be contacted.