Operations Associate Job at Observe.AI
Be part of the Contact Center Industry Disruption with
Observe.AI
About Us
Observe.AI is an Intelligent Workforce Platform that transforms contact centers by embedding AI into 100% of customer conversations, optimizing agent performance, and automating repeatable processes that drive revenue and retention. With Observe.AI, contact centers can surface intelligence across every interaction, giving employees highly accurate, actionable feedback using baked-in coaching and evaluation workflows, and improve key business metrics across every customer touchpoint.
Observe.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage. Our recent $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai.
What You Will Be Doing:
- Coordinate logistics of the Hiring process: Including responding to candidates, managing Job postings, and scheduling interviews with different stakeholders globally.
- Support TA & HR Ops teams with system entry, reporting, and dashboard creation /analytics.
- Act as liaison with the payroll department and external vendors
- Maintain accurate and up-to-date recruitment data in our ATS(Lever).
- Assist with pre-boarding and onboarding, including preparing new hire paperwork, background checks, systems setup, Manager swag box delivery, and new hire communication to support teams(IT, finance, HRBP, Hiring manager).
- Support the People Operations team with administrative tasks, including updating employee records on HRIS & payroll systems(Bamboo & Sequoia) and responding to employee inquiries.
- Provide excellent customer service to employees, candidates, and hiring managers.
- Execute key administrative tasks related to employee data and record maintenance, onboarding/recruiting, data reporting, and more.
- Provide support and coordination for Talent Acquisition initiatives.
Who You Are:
- At least 3+ years of experience in TA operations or HR operations.
- At least 1 year of experience in a coordinator role
- Expertise in time management
- Exceptional attention to detail and impressive organizational skills
- Excellent communication skills, both verbal and written.
- Ability to manage multiple projects and responsibilities in parallel Ability to work in a fast-paced environment and prioritize tasks effectively.
- Proficiency in Microsoft Office and experience working with an Applicant Tracking System (Lever) & HRIS (Bamboo HR).
If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.
We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Ordinance and other similar state laws and local ordinances, and its internal policy, Observe.AI will also consider for employment qualified applicants with arrest and conviction records.
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