At Beverly Hills Cancer Center, we vigorously pursue total health and wellness by delivering leading-edge medicine in a truly compassionate manner. By combining breakthrough research with advanced diagnostic technologies and a variety of treatment modalities including clinical trials, our dedicated medical professionals provide uniquely comprehensive care to those with cancer and other life-threatening diseases. We set our company apart by raising the bar to provide the highest level of care and becoming the center of choice for patients and referring physicians. We are seeking a reliable, dedicated, experienced Front Office Manager to join our growing team.

The Front Office Manager is responsible for overseeing the planning, organizing and coordinating daily operations to ensure quality patient care and streamlined access of service for all patients.

JOB FUNCTIONS

• Responsible for all aspects of patient coordination and access to patients’ services on a daily basis.
• Oversee the planning, organization, and schedules of all imaging and radiation oncology patient appointments and access to service.
• Enhance the patient experience by providing efficient and courteous service to all guests, clients and staff, with optimal customer service, and contribute positively to the team approach of the Center.
• Responsible for technical and clerical aspects of patient coordination including authorization for service, patient satisfaction and problematic issues as they arise.
• Facilitate work effort to bring continuous process improvement to related functions.
• Organizational patient advocate addressing access issues.
• Responsible for the supervision of staff including scheduling, monitoring productivity standards, providing training, approving timecards and time off requests and conducting performance reviews.
• Develop, implement, and maintain all related policies and procedures.
• Collaborate with leadership in the development and implementation of specific operational objectives to provide leading edge, patient focused clinical care.
• Work with management team towards a common goal including actively engaging in Center growth and marketing strategies, clinical care and quality improvement opportunities, and cost reduction opportunities.

PERFORMANCE REQUIREMENTS

• Effective and professional working relationships with patients, medical staff, and the public
• Demonstrated ability to identify problems, research, and make recommendations to resolve issues.
• Excellent oral and written communication, interpersonal and conflict management skills
• Promote and enforce a strong and positive corporate culture for the Center
• Ability to multi task and promote teamwork

EDUCATION CERTIFICATION

Bachelor’s degree in related field required

EXPERIENCE

• Minimum of five to seven years of patient coordination, or equivalent experience with supervisor experience preferred.
• Experience in imaging and/or oncology setting is highly preferred.

REQUIREMENTS

• Excellent computer skills and EMR knowledge
• Excellent MS Office Suite knowledge (Word, Excel and Outlook)
• Strong management skills and dealing with conflict resolution

BENEFITS

We offer competitive salaries and a diverse blend of benefits and incentives. Benefits include:

• Health, dental, and vision insurance
• 401k
• Company-sponsored life insurance
• Voluntary supplemental life insurance
• Voluntary short-term / long-term disability options
• Flex PTO & paid holidays
• Employee recognition programs
• Team building events & employee appreciation lunches
• Referral bonus programs
• Job training, professional development, & continued education