Telecommunicator - Part Time Job at Piedmont Triad Airport Authority
Job Description:
An employee in this position operates telecommunications equipment to receive and evaluate incoming calls for police, fire, medical, and airline assistance and to dispatch appropriate personnel and equipment for emergencies as required. Work is performed in an environment where a variety of calls, may be emergent in nature, are screened and dispatched within short time frames.
Standard Work Hours: As Needed
Principal Responsibilities:
- Receives incoming routine and emergency calls. Dispatches and maintains contact with police and fire. Operates 800 Mhz and UHF radio systems and departmental telephone lines.
- Makes requests for services from other Airport Departments, Maintenance, Parking, Department of Homeland Security Transportation Security Administration (TSA), Federal Aviation Administration (FAA).
- Operates and monitors a variety of computers, including, local, state and national information networks and fire/security systems.
- Prepares and maintains a variety of manual and electronic logs, and documents police and fire activities via CAD (computer assisted dispatch).
- Assists the public with information or other customer service needs.
- Ensures all telecommunications activities are in compliance with Federal Communications requirements.
- Monitors and operates Closed Circuit Television (CCTV).
Knowledge & Skills:
- Ability to verbally communicate effectively using the English language on a variety of telecommunications systems, including two-way radio and telephone, to provide routine and non-routine information and instructions and to elicit detailed information from callers in emergency situations.
- Ability to think clearly and concisely, analyze data from a variety of sources, and make rapid decisions and judgments in response to emergency requests for assistance.
- Ability to attend to and process information from several audio and visual sources simultaneously.
- Ability to manipulate various computer software applications (MS Excel, MS Word, MS Windows).
Minimum Requirements:
- Completion of high school curriculum or equivalent
- Demonstrated knowledge of the operation of an electronic radio and telecommunications systems.
- DCI Certified.
Preferred Requirements:
- NC AWARE Certified
- CJ LEADS Certified
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