Sales Support Specialist Job at ABB OPTICAL Group
JOB RESPONSIBILITIES
The Sales Support Specialist role is to grow and maintain business for ABB Optical Group. This includes providing value added services to customers and the sales team. The job requires teaming as well as solo work on various projects. This role supports the business performance within a Region.
Essential Responsibilities Include the following. Other duties and special projects within the region may be assigned.
- Support Region Service and Sales via Inbound and Outbound calls to customers and prospects during hours assigned by management, and in accordance to the sales and marketing plans.
- Meet Daily Company Calling Performance Expectations
- Cover specific segments of accounts, applying the appropriate call frequency goal per month/quarter in the region.
- Routinely and consistently utilize reports and business intelligence to assist with customer targeting
- Consistently support POA deliverables on a monthly and quarterly basis
- Work with their respective regional manager on a personal development plan to continue to grow and achieve business results
- Effectively and professionally interact with all teammates within their respective region which could include inside sales, customer advocate, sales support and Business Development
- Regional Project Support: Each project will have a goal and time expectation of completion. Projects assigned to drive positive customer experience and sales growth
- Develop and maintain strong working relationships with Internal and External Partners
- Manage Sales Support Inbox- Coordinate with appropriate departments based on Sales Initiatives to ensure account set up and provide communication back to the Account Managers. Sales Program inbox includes Account maintenance, Lead Development and follow up
- Adhere to all company sales policy and guidelines
QUALIFICATIONS
Required Qualifications
- At least two years of Outbound call center experience / Customer Service Experience
- Solid Written and Verbal Communication Skills
- Basic skills with general PC usage and applications
- Basic skills with MS Office applications
- High School diploma, GED or equivalent
Desired Qualifications
- Bachelor’s Degree preferred
- Client Relationship Management (CRM) System experience
- Ability to meet deadlines
ABB031
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