In an aim to help keep our patients, staff, and communities safe, STRIDE requires that all hired employees be fully COVID-19 vaccinated and to obtain an annual flu shot. STRIDE CHC employees are also required to be screened for tuberculosis and to complete a PPD test.

What will you be doing in this role? A successful candidate will:

General Purpose: Provide support for maintenance of clinical health records, follows STRIDE protocol for retention, maintenance and release of health records. Process and follow up on internal and external specialty referrals including processing health records.

Essential Duties/Responsibilities:

• Ensures health related reports/records are scanned and indexed into the Electronic Health Records (EHR) within the required guidelines
• Ensures patient information is maintained and treated according to HIPAA privacy laws and confidentiality guidelines.
• Follows STRIDE and HIPAA guidelines when releasing health records to authorized requested parties.
• Assists and responds to health records related questions and requests
• Responds to records requests via Patient Portal.
• Faxes records requests on behalf of STRIDE following policies and procedures
• Communicates with team members and Customer Care Center management team regarding workload and challenges
• Assists and responds to referral related questions
• Routes messages to clinic staff following policies and procedures
• Informs and guides patients to resources within or outside of STRIDE Community Health Center
• Maintains communications and collaborates with patient, physician, payer representative and internal staff
• Forwards referral information to appropriate STRIDE employee following policy and procedures
• Process internal and external referrals daily, prints and faxes pertinent patient health information to specialists according to STRIDE and HIPAA guidelines
• Enters referral information into database
• Follows up on all referrals following guidelines
• Speak to specialist offices, as necessary, to assist in the guidance of the referral process and problem solve any concerns that may arise as a result of the referral process
• Pulls and/or requests reports for the specialist to close out the referral
• Scans and imports specialty reports in a timely manner following policy and procedures

Non-Essential Duties/Responsibilities

• Attends all staff meetings and all other meetings as assigned.
• Completes all other duties as assigned.

We Offer $19.00-$24.09 hourly including:

• Medical, Dental, and Optional Vision Insurance.
• Paid-Time-Off (PTO).
• Company Paid Life Insurance.
• A 401K retirement savings plan & match!
• Flexible Spending Account (FSA) and Dependent Care options.

A successful candidate will possess the following education or formal training:

Education or Formal Training: High school diploma or GED required.

A successful candidate will possess experience:

Experience: 1 years related experience preferred, prior electronic health records experience preferred.

Knowledge, skill and ability:

• Ability to interact positively and build rapport with patients, coworkers and/or external contacts.
• Ability to work independently and organize work in a manner that ensures accuracy and efficiency.
• Ability to analyze and synthesize data to determine the appropriate program.
• Able to exercise effective judgment, sensitivity, creativity to changing needs and situations.
• Ability to manage multiple projects to successful completion at a given time.
• Ability to demonstrate the capability to effectively and sensitively respond to the needs and concerns of the full range of MCPNs diverse patient population.
• Ability to handle sensitive information ethically and responsibly.
• Ability to protect the confidentiality of patient, employee and business information

Material and equipment directly used: Computer, printer, multi-line telephone systems, fax machine, copy machine, calculator, and all Microsoft Office products including Outlook, Excel and the internet. Electronic Health Records software.

Working environment/physical activities: Office environment within a call center setting. Enters data into computer programs via computer, mouse and keyboard. Moves about the office environment and occasionally to other locations. Moves/transports objects up to 25 lbs occasionally. Communicates information to others. Discerns/analyzes information from others to assist in decision making. Works independently.

Join Us. Together We Improve lives.

STRIDE conducts a background check, including criminal history, education, license and certifications.

STRIDE recognizes and appreciates the rich array of talents and perspectives that equal employment and diversity can offer our organization. STRIDE is committed to making all employment decisions based on valid requirements. No applicant shall be discriminated against in any terms, conditions or privileges of employment or otherwise be discriminated against because of the individual's race, creed, color, religion, gender, national origin or ancestry, age, mental or physical disability, sexual orientation, gender identity, genetic information or veteran status. STRIDE does not discriminate against any "qualified applicant with a disability" as defined under the Americans with Disabilities Act and will make reasonable accommodations, when they do not impose an undue hardship on the organization.

A successful candidate will live STRIDE ICARE values:

Integrity doing the right thing even when no one is watching.

Compassion meeting the patient where theyre at with empathy.

Accountability doing what we say were going to do.

Respect showing attention to human dignity.

Excellence having a growth mindset; striving to learn more and practice continuous improvement.