Quality Improvement Consultant Job at MAHEC
PRIMARY ACCOUNTABILITY:
The Quality Improvement Consultant provides technical expertise, coaching, and project leadership with a primary focus on population health outcomes, development of systems and capacity to succeed under changing payment models, and the testing and spread of innovative models of care and best practices.
SPECIFIC RESPONSIBILITIES:
80% Facilitation of Quality improvement projects:
- Work with teams to identify and prioritize quality and process improvement needs
- Facilitate workflow and process redesign projects
- Lead project teams through planning, testing/measuring, and evaluation phases, promoting use of best practices and evidence-based quality and process improvement methods
- Support implementation of effective communication plans and provider and staff engagement in improvement work
- Support effective change management, including helping teams constructively work through any conflict that arises
- Work collaboratively with data team to ensure data measurement plan is implemented and integrated with the ongoing process of evaluation and adaptation of the project
- Support and coach teams in developing capacity for leading and sustaining quality improvement work
- Support and coach teams in evaluation and development of tools for spreading success
- Support team in developing and implementing systems for ongoing monitoring and sustainability of redesigned processes and models of care
- Develop proposals, reports, work flow documents, data graphs, and visualization, action plans, presentations, and other documents that support quality improvement work
20% QI Training and Coaching:
- Serve as primary faculty in quality improvement and population health related training and coaching programs aimed at developing capacity of health care leaders and teams at MAHEC
- Participate in ongoing professional development of knowledge and skills related to quality improvement, change management, population health, health care reform, quality improvement leadership, quality and value-based payment models, and innovative models of care and recognition programs and provide technical consultation in those areas as needed.
- Work collaboratively with other members of the quality team at MAHEC to develop training tools and programs
This role description is a general description of the essential job functions. It is not intended to describe all the duties the Quality Improvement Consultant may perform.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of federal, state, and independent payer quality programs that have an impact on ambulatory practices, e.g. MACRA, MIPs, FQHC; innovative and population health-based models of care and associated recognition programs, e.g. PCMH, PCSP; evidence-based quality and process improvement; measurement and data monitoring; organizational change management; health care reform payment models and programs; and adult learning principals, and educational best practices.
- Skills in group process and facilitation, application of evidence-based quality and process improvement tools and models, coaching, teaching, public speaking, leadership and writing.
- Ability to work with little or no direct supervision; manage a large volume of work and competing priorities; adapt to changes in both individual project(s) and the health care environment; apply excellent problem solving and judgment; and maintain a strong working relationship with clients, peers and partners
COMPETENCIES
- Integrity– You instill trust through your own actions and follow through on commitments. You demonstrate a high standard of ethics and treat others fairly and consistently.
- Team Engagement – You create a climate in which others want to do their best and feel personally invested. You engage in shared decision‐making and invite input from team members. You convey trust in people’s competence to do their jobs and recognize great performance. You trust others by delegating responsibilities based on their strengths. You promote others to take initiative.
- Collaboration – You foster commitment, team spirit and trust. You consistently develop and sustain collaborative working relationships, including across functions and departments. You foster an inclusive culture of respect for individual and cultural differences.
- Resilience and Adaptability – You deal effectively with pressure, competing demands, and interruptions while maintaining focus and optimism under adversity. You are open to change and new information, adapting rapidly in response to changing conditions and unexpected difficulties. You solicit and act on feedback, learning from experience.
- Service Delivery – You place patients and colleagues at the center of your priorities. You possess a high sense of urgency and ownership in solving problems. You look for and identify opportunities to enhance the level of service you and your team provide to others.
- Quality and Process Improvement – You drive for continuous improvement. You work with your team to identify ways to streamline and improve efficiency of work and service delivery. You ensure that defined processes, quality standards, and best practices are adopted swiftly and updated regularly
- Conflict Resolution – You know how to uncover and resolve conflicts and disagreements in a positive and constructive manner. You maintain positive relationships and a professional and respectful attitude even under difficult circumstances. You help people reach agreement.
EDUCATION and/or EXPERIENCE:
Minimum qualifications:
- Bachelor’s degree
- One years’ experience in ambulatory care and/or capacity to demonstrate working knowledge of ambulatory care operational and clinical systems
- Two years of experience in leading quality and or process improvement projects
Required Licenses.
- Valid Driver’s license
PREFERRED QUALIFICATIONS
- RN
- Master’s degree in public health, health care administration or a related field
- LEAN Six Sigma Certification
- CPHQ Certification
- NCQA Certified Content Expert (PCMH CCE)
COMPUTER SKILLS:
- Ability to work independently in Word, Excel, Visio, and PowerPoint
- Ability to use web-based applications
- Minimum of two years’ experience with electronic health record systems
SCHEDULE:
Regular attendance on-site is an essential function of this position with telecommuting opportunities available as appropriate. On-site attendance must be >= 50% of total hours/workweek. Typical business hours are Monday – Friday, 8:00 am to 5:00 pm; 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.
REPORTING RELATIONSHIP:
Reports to Quality Program Manager.
Receives direction from Department Leadership
Throughout the COVID-19 pandemic, MAHEC has worked tirelessly to promote evidence-based practices across our entire organization. With this in mind, all MAHEC employees and learners will be required to receive the COVID-19 vaccine or have an approved exemption.
MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer. Black, Indigenous, People of Color and Spanish/English bilingual persons are strongly encouraged to apply. With this in mind, studies show that women, gender diverse, and BIPOC candidates are less likely to apply unless they meet all of the qualifications listed in the job description.
If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to
AskTalent@mahec.net
for support in your job search process. You could be the talent we are seeking for this or other opportunities.
MAHEC is a certified Living Wage employer through Just Economics of Western North Carolina. We offer excellent benefits and are committed to creating a diverse, inclusive, and equitable workplace.
Starting salary for this position is $52,300 and offer is based on experience, educational requirements and internal team equity.
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