Summary/Objective: The Program Assistant is responsible for overseeing the day to day operations of the front office. This position assists in a number of areas to help the overall mission and vision of Inspire to Rise. From intake and insurance authorization, orientation to HR duties. This position is the main support to the office and Leadership staff.

Essential Functions:

• Manage daily operations of the office while maintaining a professional workplace
• Schedule and coordinate patient appointments to optimize client satisfaction and facility efficiency
• Create and update patients’ records
• Verify patient insurance
• Maintain total confidentiality of personal and financial data
• Answer phones and direct participants to services
• Handle new participant orientation and intake process.
• Order office supplies.
• Perform data entry and processing.
• Provide educational material for patients.

• Organizing and attending meetings.
• Preparing letters, presentations and reports.

• Ensuring the office environment and procedures meet health and safety regulation standards.

Competencies: (1) Ability to work in a fast-paced environment (2) Engaging (3) Problem Solving and Analysis (4) Proficient at Verbal and written Communication. (5) Collaboration Skills. (6) Able to manage and work in stressful situations (7) Able to handle sensitive client and personnel information with confidentiality (8) Excellent customer service skills (9) Professional and courteous in tone and information delivery (10) Strong organization and leadership skills (11) Detail oriented

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. The position also requires the ability to drive a motor vehicle.

Position Type and Expected Hours of Work: This is a Full-time position.

Travel: This position requires up to 25% travel.

Preferred Education and Experience:

• High School
• Front office experience

EEO Statement: WE ARE AN EQUAL OPPORTUNITY EMPLOYER. We do not discriminate on the basis of race, sex, age, religion, color, national origin, citizenship, disability, marital status, sexual orientation, or on any other basis protected by federal, state, county, and/or city statute or ordinance.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Dental insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Front desk: 1 year (Preferred)

Work Location: One location

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