Join a growing company! Work remotely (Looking for remote workers in New York and Texas). We are hiring Client Project Managers for our newly formed enterprise team.

How to Apply

Please upload a copy of your resume in the original format (PDF preferred). Do not use the Indeed formatted resume.

If you are selected for further consideration, you will receive a link to schedule a prescreen interview. Please check your junk mail folder for any emails from our domain Transfinder.com

What you’ll love about Transfinder

• The ability to learn and work with the latest technology in our industry. built upon Esri’s industry-leading mapping and geographic information system (GIS) technology.
• Team focused approach.
• Open-door management style and an entrepreneurial spirit.
• Strong culture that encourages employees to listen and anticipate client needs, challenges, employees to develop cutting edge solutions, and promotes employee ownership of support and service issues.
• Transfinder has won multiple Best Places to Work awards! https://www.transfinder.com/news_events/Transfinder-Named-Best-Place-to-Work-_2305-blog.htm
• We are hiring for staff who can work from home remotely in Texas or New York State.

What will you be doing

This is a client facing role. Our Client Project Managers work directly with our clients to setup and configure our software while coordinating training and support. Click on the link to review our brochure that describes the implementation processand what our Client Project Managers do. https://www.transfinder.com/img/papers_and_colateral/brochure_8di9l3c5q4.pdf

The Client Project Manager (Enterprise) is a member of the implementation team in our client services department working hands-on with new and existing clients (Primarily School Districts Transportation)to assure the successful installation, configuration, training, and implementation of all software packages. The Client Project Manager works collaboratively with training, sales, and support/engineering teams to onboard clients from start to finish.

• Develop customized project plans to meet enterprise level client objectives, including specific goals, milestones, and target dates.
• Provide hands-on software support and data analysis for enterprise level clients during their implementation period, including troubleshooting when appropriate.
• Maintain clear, complete, and accurate documentation related to all project activities, including tracking time spent on client and department-related activities in the CRM.
• Coordinate software installation between client and internal installation teams.
• Coordinate online and onsite training between Transfinder’s training team and the client.
• Evaluate overall status of assigned projects and identify risks or roadblocks.
• Maintain communication with clients to ensure that projects are on track, given the goals established in the project plan, and work with clients to adjust, as necessary.
• Promote an atmosphere that encourages collaboration, optimism, and dedication.

Must have experience

• The Client Project Manager (Enterprise) is hands-on and technically minded individual with a strong commitment to dedicated customer service.
• Bachelor’s Degree or equivalent combination of education and experience.
• 5+ years’ experience in a related field, such as Software Implementation, Project Management, or Application Analysis.
• Proven record of defining, executing, and completing complex projects for enterprise level clients and contractors.
• Ability to maintain, track and meet the needs of multiple client projects simultaneously.
• Highly organized and initiative-taking.
• Ability to propose new ideas, both functional and technical.
• Ability to learn new software and procedures quickly and independently.
• Experience with web-based applications.
• Experience with Microsoft Office Suite and CRM software.
• Excellent verbal and written communication skills.

Nice to have experience

• Experience with Windows Administration, SQL and Access Databases, GIS software, and Crystal Reports.

What do we do

Transfinder is a leading provider of transportation management and communication solutions, delivering faster, safer and smarter technology for school districts and municipal governments. With a focus on client satisfaction, the company combines its cutting-edge solutions with award-winning customer service, fostering long-term relationships based on respect, confidence, integrity and trust. Widely used by over 2,000 School Districts nationwide and in Canada, Transfinder is dedicated to ensuring their clients have the best possible transportation experience.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 10 years
• 11+ years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years

Schedule:

• 8 hour shift
• Monday to Friday

COVID-19 considerations:
This is a full-time remote position.

Application Question(s):

• Are you able to work from home out of Texas or New York State? (Required)
• What's the total compensation range are looking for?

Experience:

• Software Implementation: 3 years (Preferred)

Work Location: Remote

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