Dental Administrative Assistant/Receptionist

• Now Hiring: Looking for a Part-time Dental Front Office Staff for immediate employment with the opportunity to become full-time. No experience required.

• Our Office: We are a fast-paced, friendly dental office located in Pleasanton. We love our patients and enjoy taking care of our patients. Good customer service and friendly personality is a must. Must enjoy “hands-on work” and working with people in a healthcare environment.

• Position: Entry level part-time dental administrative assistant/receptionist. No prior experience is required and we are willing to train on the job for the right person

• Essential Duties: *

• Primary role is to get patients to come into office and warmly connect with patients
• Interact in a friendly, receptive manner for all patients in the office
• Provide a friendly and welcoming environment for all patients in all forms of communication and in person.
• Answer any patient communication in a timely manner
• Perform all tasks accurately and efficiently
• Schedule appointments within our dental office scheduling parameters
• Set-up office accounts and patient charts for new patients with accurate information and in accordance with office policies
• Assist patients with navigating online portal
• Helping patients complete office forms
• Assist in coordinating patient flow with the back office and notify back office of each patient’s arrival
• Collecting and recording payments into the office management software
• Check any messages on the office answering machine and return all calls promptly
• Confirming patient appointment of all patients in accordance to office policies
• Verify, coordinate, and communicate patient copays, fees, and insurance benefits with patients
• Answer prospective and existing patients on basic clinical questions and any financial and insurance questions
• Discuss and follow-up with patients on treatment plans and financial arrangements
• Actively participate in office clean-up to maintain a clean, neat, and welcoming office space
• Perform other duties as assigned

• Required Qualities: We are looking for someone who is

• Great team-player
• Strong communicator
• Excellent and efficient listener
• Personable
• Punctual
• Responsible and reliable
• Attention to details
• Organized
• Strong work ethic
• Humble
• Positive and warm attitude
• Strong interest in the dental field and dental insurance

• Skills and Knowledges:

• Ability to juggle and prioritize multiple tasks in an organized and accurate manner
• Ability to read and understand documents such as insurance forms, legal forms,
• Ability to respond to common inquiries from customers, staff, vendors, and other members of the business community
• Ability to work with mathematical concepts such as addition, subtraction, multiplication, division, percentages, and ratios.

• Pay Range: Depending on skills and experience. Competitive pay. Part-time only for now with the potential to grow into full time.

• Hours: Part-time Availability from 9am-6pm on Monday, Thursday, Friday and from 9am-2pm on 1-2 Saturday per month
• Certifications: None required.
• Qualifications: Equivalent to High School Diploma or general education degree (GED); or related experience in customer service
• Desired Qualifications: College Degree, 1-2 years of experience in the dental office or in service related industries such as healthcare, hospitality, fast-paced restaurants or retail banking.

Job Types: Full-time, Part-time

Pay: $18.00 - $25.00 per hour

Benefits:

• Dental insurance

Healthcare setting:

• Dental office
• Outpatient
• Private practice

Schedule:

• 8 hour shift

COVID-19 considerations:
Customers are strongly recommended to wear a mask. Staff must wear masks in compliance with Country, State, and Federal Regulations.

Ability to commute/relocate:

• Pleasanton, CA 94566: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Describe your strong interest in the dental field.

Experience:

• Customer service: 1 year (Preferred)
• Dental office: 1 year (Preferred)

Work Location: One location

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