Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Consistently offer professional, friendly and engaging service
• You are familiar with all policies and procedures relating to the Front Desk, Security, Reservations, Guest Services and Food & Beverage, providing hands-on support as needed
• You act as Manager on Duty for the hotel during the overnight shift
• You assist the Director, Front Office and Assistant Director, Front Office in all aspects of the department and ensure service standards are followed
• You are able to manage the operation and make decisions in the absence of senior leadership
• You ensure that the entire Front Office and the surrounding areas including Lobby, Concierge, Front Drive and Front Desk is continuously clean and tidy
• You assist in all areas of hotel operations to ensure things run smoothly (i.e. – assisting In Room Dining, Bell Services, Front Office, Housekeeping, Royal Service, and Engineering.)
• You provide managerial support for Overnight Team Members in the daily operational duties for these areas in the absence of the department managers
• You are an inspiration to all hotel staff to achieve luxury levels of performance
• You assist in fostering a culture where colleagues focus on their role of doing whatever it takes to exceed guest expectations while performing multiple functions
• You are supervising of all night cleaners by doing regular floor sweeps of the hotel. Conduct break relief for night staff in all departments as needed
• You communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
• You are an integral part of the management team, attends all scheduled meetings and contributes actively with proper preparation
• You train new Front Office Team Members (onboarding and continuing training)
• You train colleagues on correct procedures as required
• You develop colleagues in order for them to learn and grow
• You generate and distribution of Management reports
• You are present at the Reception/Front Desk whenever possible
• You promptly and effectively handle any complaints
• You meet and greet VIP guests
• You co-ordinate arrivals and departures, monitoring waiting times, always keeping guests informed and ensuring that they are as comfortable as possible
• You actively seek feedback from colleagues and guests; following-up and taking action
• You ensure procedures are followed when dealing with intoxicated persons, thefts, evictions, cash escorts and lost and found articles
• You drive rate and RevPar through upselling room types
• You resolve guest complaints and concerns with a solution that is tailored to the guests and is solved in a timely manner
• You make recommendations for activities and restaurants
• You assist with luggage and transportations inquiries
• You enroll guests to Accor Live Limitless loyalty program and update profiles when applicable
• You ensure enough supplies of all stationary items are in storage
• You organize workflow and ensuring that associates understand their duties or delegated tasks
• You visually observe associate productivity and provide constructive feedback and coaching when applicable
• You determine and communicate necessary projects for operation or cleanliness
• You are member of the Emergency Response Team, including Fire Safety, First Aid and general crisis management
• You assist the Front Office and Account Teams in the completion of Daily Accounting, IT and Audit work
• You conduct a handover at the end of each shift with relieving staff, informing them of any special requirements or problems
• You adhere to and promote the company’s Health & Safety policies to ensure a safe work environment and knowledgeable in all safety and emergency procedures
• You contact guests via preferred method in the lobby, dining area, or other parts of property
• You are familiar with Hotel’s technology and communication platforms, and utilize to ensure hotel operation and guest satisfaction
• You are familiar with Fairmont Century Plaza, all the facilities and services offered
• You actively participate in and support all green/recycling initiatives
• Other duties as assigned

• Two years of previous supervisory experience at the Front Desk, Security or Night Audit is required
• Highly motivated and guest driven with the proven ability to solve problems and make timely and effective decisions, especially in a crisis situation
• Excellent interpersonal skills with the ability to effectively communicate with all levels of staff, guests and external contacts, both verbally and written
• Proactive with a demonstrated eye for detail and the ability to manage multiple functions/projects while meeting deadlines
• Strong computer skills, especially in Word, Excel and PMS
• Must have a well-rounded understanding of all aspects of hotel operations
• Must be available to work overnight shift

What is in it for you:

• Salary Rate: $89,250.00 USD
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Your team and working environment:

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

Visa Requirements: Must provide proof of eligibility to be employed in the United States of America.

#LI-MA1