Law Firm Intake Specialist Job at Wegman Partners
Our client, a leading national plaintiffs’ law firm is seeking an intake specialist for its mass tort practice group in Ridgefield Park, NJ. The intake specialist will work on a variety of pharmaceutical and medical device product liability matters and be responsible for day-to-day management of their assigned caseload.
Daily responsibilities for this position include:
- Conducting phone-based intake of prospective clients
- Answering in-bound phone calls from prospective and existing clients
- Entering intake and other client data into the firm’s case management database
Additional responsibilities may include:
- Following-up with clients for additional case information
- Following-up with healthcare providers to obtain medical records
- Ordering, obtaining and reviewing medical records
- Assisting supervising attorneys with various projects, as needed
Desired Skills and Experience
The ideal candidate must possess the following attributes:
- Excellent oral communication skills
- Strong attention to detail
- Ability to manage a high call volume
- Ability to convey complex concepts in simplified terms
- Ability to work independently with minimal supervision
- Ability and desire to work on matters beyond regular business hours
- Ability to multitask several time-critical projects under tight deadlines
- Professional, collegial and friendly demeanor
The following attributes are preferred, but not required:
- A./A.S. degree or higher
- Prior experience working in a call center
- Prior experience working in a client intake or customer service role
- Prior experience with patient medical records and medical terminology
- Familiarity with case and document management software
- Fluency in Spanish strongly preferred
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Experience:
- relevant: 1 year (Preferred)
Education:
- Associate (Required)
Language:
- Spanish (Preferred)
Additional Compensation:
- Bonuses
Work Location:
- One location
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Retirement plan
- Paid time off
- Parental leave
- Professional development assistance
Typical start time:
- 9AM
Typical end time:
- 5PM
Schedule:
- Monday to Friday
- Overtime
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