CUSTOMER CARE MANAGER

Are you looking for a caring position in the home of clients where you can make a difference in lives? Do you want to work with a home care agency that cares and wants to see you shine? We are proud to offer you the opportunity to pursue your passion at your own level with the recognition and benefits you need. Come work with us and see how BrightStar Care of Ventura & Oxnard employees uphold A Higher Standard.

What We Offer:

At BrightStar Care we value each of our employees and care about their wellbeing. We strive to provide a variety of employee assistance and benefit programs, a few are:

• Bereavement pay
• 401(k)
• Paid Time Off (PTO)
• Mileage Reimbursement for clinical / administrative positions
• Gift cards

• Part of a team with RN Oversight
• Performance bonus
• Employee referral bonus
• On-Call bonus
• Enterprise Champion for Quality 8 YEARS RUNNING!
• Weekly pay w/ direct deposit
• Every BrightStar Care location is independently owned and operated
• We promote from within
• Free continuing education
• Nurse and Employee of the month
• HomeCare Pulse Employer of Choice
• Joint Commission accredited!

Responsibilities

• Customer/client care – effectively manages the customer care procedures and serves as point of contact for client/customer relations.
• Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed.
• Product coding management
• Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies
• Assists in the development of organization goals and agency performance improvement activities
• Administers agency policies and procedures
• Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity and safety of a client’s care
• Supervises, educates and coaches other field personnel, as directed by the Director of Nursing
• Provide information to be used for statistics, reports and records for purposes of evaluation and reporting of organization activities
• Assures proper maintenance of clinical records in compliance with local, state and federal laws
• Assures compliance with all local, state and federal laws

Requirements

• High School Diploma required
• CPR Certification
• Proficient in MSOffice (Outlook, Word, Excel, and PowerPoint)
• Flexibility and good time management skills A MUST
• Minimum of 2 years’ experience as Customer Care Manager and/or managing customer service within a healthcare office setting; knowledge of HIPAA and healthcare office regulations.
• Excellent organization, planning, and project management skills.
• Valid driver’s license; valid state required proof of auto insurance.
• Transportation to meet the needs of position and scope of job responsibilities.
• Licensed Medical Professional, current and in good standing

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.