Juneau Customer Service Agent F/T Permanent Job at Alaska Seaplanes
Position: Juneau Customer Service Agent, Full-time, Permanent
Compensation: Wage will vary based on experience, starting at $16 - $17 per hour
Job Summary: Our Customer Service team is responsible for ensuring the highest standard of
safety and customer service in the communities we serve. Duties include, but are not limited to,
greeting and assisting customers in a prompt, friendly and courteous manner; answering general
inquiries; providing check-in assistance, ticketing changes and re-booking of itineraries; assisting
customers with making travel reservations and processing freight. Customer Service Agents must
provide clear, accurate and timely communication to passengers, customers, agents, pilots and
dispatch. Employees are expected to practice safety conscious behaviors in all operational
processes and procedures and present a professional and positive image of Alaska Seaplanes.
Schedule: 40 hours/week - 8-hour shifts vary seasonally
Benefits:
- Medical and Dental
- 401k retirement plan with generous company match
- $50,000 life insurance plan paid by the company
- Paid Time Off
- Flight/freight benefits with Alaska Seaplanes
- Flight benefits with Alaska Airlines and Delta
- Reciprocal benefits with several local vendors
Required Experience & Skills:
- Must be 16 years of age
- Must be able to proficiently use a computer and Takeflite reservation system
- Must be able to work in a fast-paced environment
- Must be able to communicate clearly and effectively
- Must be punctual
- Must be able to lift 60lbs routinely and safely
- Must be a United States citizen or provide proof of right to work in the U.S.
- Must possess the ability to fluently read, write, speak and understand English
- Must be a team player
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