Guest Services Coordinator - Full Time Job at Wesley Village (United Methodist Homes)
Overview:
**Position starts at $15/hr**
**Vaccination is a vital tool to reduce the presence and severity of COVID-19 cases in the workplace, in communities, and in the nation as a whole. United Methodist Homes has adopted this policy on mandatory vaccination to safeguard the health of our employees from the hazard of COVID-19.This policy complies with OSHA’s Emergency Temporary Standard on Vaccination and Testing (29 CFR 1910.501). This Mandatory COVID-19 Vaccination Policy applies to all employees of United Methodist Homes. All employees covered by this policy are required to be fully vaccinated as a term and condition of employment at United Methodist Homes. Employees are considered fully vaccinated two weeks after completing primary vaccination with a COVID-19 vaccine, with, if applicable, at least the minimum recommended interval between doses. All employees are required to report their vaccination status and to provide proof of vaccination. Employees must provide truthful and accurate information about their COVID-19 vaccination status, and, if applicable, their testing results. Employees not in compliance with this policy will be subject to discipline.**
Wesley Village is currently hiring a Guest Services Coordinator in Personal Care for a Full Time opportunity.
**Position starts at $15/hr**
United Methodist Homes is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
What will I do?
- Provide professional and courteous guest service
- Greets arriving guests
- Answers telephone calls
- Conduct an initial assessment and social history on all admissions
- Utilize initial assessment to promote Resident engagement and set up programs to provide to Resident
- Contribute to support plans on Personal Care Residents and update plans appropriately
- Assist as consulted with room/level of care changes
- Assist as consulted with missing item location
- Assist as consulted with roommate/Resident conflict
- Assist as consulted with Resident achievement of optimal Resident engagement
- Arrange LCSW consults as indicated/ordered by MD
- Work with Personal Care Administrator related to the coordination of identified care needs
- Complete work orders as needed
- Follow-up on completed work orders/ancillary department requests to ensure satisfaction
- Contact community agencies as needed for facilities’ residents
- Facilitate communication with responsible parties as consulted/needed
- Assist as indicated with Personal Care Residents in skilled facility
- Assist Residents with discharge planning as needed
- Assist activities department as needed
- Coordinate Resident New Comer’s group every 6-8 weeks
- Assists with appropriate storage of Resident property
- Arrange for, suggest, recommend, book and confirm, deliverable services that may include, but not limited to, purchasing gifts, premium tickets, dry cleaning, and other errands
- Assure prompt and positive action on all Resident complaints, questions, concerns, and suggestions, as well as conduct quality assurance follow-up; respond to inquiries regarding services and building issues
- Assist Residents with voter registration, change of address, and absentee ballots, monthly billing and to quarterly Personal Allowance Accounts
- Other duties as assigned.
What do I need for this role?
- High School Diploma or GED.
- 1 to 3 (or more) months of related experience preferred
**Vaccination is a vital tool to reduce the presence and severity of COVID-19 cases in the workplace, in communities, and in the nation as a whole. United Methodist Homes has adopted this policy on mandatory vaccination to safeguard the health of our employees from the hazard of COVID-19.This policy complies with OSHA’s Emergency Temporary Standard on Vaccination and Testing (29 CFR 1910.501). This Mandatory COVID-19 Vaccination Policy applies to all employees of United Methodist Homes. All employees covered by this policy are required to be fully vaccinated as a term and condition of employment at United Methodist Homes. Employees are considered fully vaccinated two weeks after completing primary vaccination with a COVID-19 vaccine, with, if applicable, at least the minimum recommended interval between doses. All employees are required to report their vaccination status and to provide proof of vaccination. Employees must provide truthful and accurate information about their COVID-19 vaccination status, and, if applicable, their testing results. Employees not in compliance with this policy will be subject to discipline.**
What makes Wesley Village and United Methodist Homes unique?
- We are a faith-based nonprofit organization, committed to serving the community since 1958, and adhering to our mission of providing a wide range of senior living services with truly exceptional care and compassion.
- We have two PA locations in Pittston and Tunkhannock as well as 2 locations in the Binghamton, NY-area - all providing senior care options and opportunities for career growth!
- We recognize our success depends on committed staff members. We offer a comprehensive, affordable benefit program which includes spousal and family coverage:
- Competitive pay rates
- Incentive compensation programs
- Health insurance plan with Wellness program options
- Dental and Vision insurance
- 403B retirement plan with a generous employer match
- Paid Time Off
- Employee Assistance Program
- Tuition Forgiveness for RNs and LPNs
- Employee referral incentive
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