Sante Health System is looking to hire a full-time Front Desk to provide exceptional customer service at one of our busy medical offices located in Fresno, CA. This position is the essential link for our patients and the care provided by our team. We're looking for a kind and friendly individual who is experienced in the medical field and passionate about patient experience. The ideal candidate not only strives to meet our clients' needs but also enjoys taking a key role in administrative tasks and operational flow. Are you a customer service extraordinaire? Have you been looking for a satisfying career with an established and respected healthcare organization? If so, apply today!

ABOUT SANTE HEALTH SYSTEM

Sante Health System is a Management Services Organization that serves multiple clients. "Sante" is the French word for health. Our name symbolizes our commitment to good health, progressive care, and leadership in our community.

Sante is one of the largest healthcare claims and billing management companies in Central California. The strength of Sante is the extraordinary network of physicians, health plans, and other health service providers it offers the people of our valley. Sante coordinates with physicians, health plans, hospitals, and ancillary providers to ultimately benefit the patient in a managed care environment. Sante Health System provides numerous client services such as billing, claims processing, contracting, credentialing, finance, human resources, information services, marketing/communications, physician services, practice management, provider relations, quality improvement, and utilization management.

Sante is celebrating over 25 years of service to the community. We deeply understand that we would not be successful in enhancing the quality of life of our patients without our incredible team. Therefore, we have created a work culture that is comprised of talented, driven, dedicated, innovative, and service-driven professionals. We provide competitive pay, excellent benefits including medical, dental, vision, and life insurance, 401k retirement plan, paid time off, and opportunities for advancement. Being part of our team is like being part of a big family. Join our team and make Sante Health System your home away from home.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets patients and visitors in a prompt, courteous and helpful manner.
• Maintains work area and lobby in a neat and orderly manner.
• Checks in and checks out patients and verifies and updates necessary information in the medical record. Assists patients with ambulatory difficulties.
• Schedules appointments as needed and follows office scheduling policies.
• Answers the telephone, screen calls, takes messages and provides necessary information to the callers.
• Checks patients' insurance eligibility utilizing internal web sources.
• Obtains prior authorizations for visits, medications and sleep studies.
• Assists with referral process.
• Sets up home sleep studies.
• Calls in prescriptions to pharmacies and orders for DME.
• Assists with patient portal questions.
• Maintains patient files, records, and other information in both the Practice Management and Electronic Medical Record system(s) and in a confidential manner.
• Obtains prior authorizations for medications and sleep studies.
• Prepares cashier drawers with specified opening balance of currency and coins.
• Receives and post payments and co-pays from patients and issues receipts as required
• Runs reports as required to balance charges and payments.
• Prepares deposit for the day if required.
• Attends meetings as required.
• Complies with all work rules including those pertaining to safety and health.
• Performs related work as required; perform other duties and assigned by the Office Manager.

In the spirit of teamwork, employees are expected to follow any other job-related instructions and to perform any other job-related duties as requested.

OUR IDEAL FRONT DESK

• Positive - a can-do attitude that lifts those around you
• Customer service oriented - focused on the needs of others
• Friendly - can easily connect with others and work collaboratively with all service staff in support of patient care
• Strong Communication - be comfortable on the phone and email, with ability to communicate clearly
• Detail-oriented - a commitment to achieving a high level of accuracy and attention to detail
• Self-motivated - no-task-too-small approach to the work, sees what needs to be done and does it
• Efficient - a knack for effectively prioritizing tasks and managing your time

QUALIFICATIONS

• High school diploma or equivalent
• At least 1 year of work experience in a medical office setting
• Knowledge of computer and business office procedures
• Pleasant attitude; ability to establish and maintain effective relationship with patients, employees and the public.

Are you friendly and service-oriented? Do you have strong verbal and written communication skills? Are you attentive to detail and able to multitask under pressure? If so, you may be perfect for this position!

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you are the right fit for our Front Desk job, we want to meet you! Apply now with our initial 3-minute, mobile-friendly application! We look forward to meeting you!

www.santehealth.net