Front Desk Associate (Full / Part Time) Job at Hampton Inn Newport News-Yorktown
JOB DESCRIPTION
Seeking all shifts for a Front Desk Position. Both Part Time and Full Time Wanted. Shifts are 7am - 3pm. Pay commensurate with experience.
The Front Desk Agent is responsible for all aspects of the guest's stay.
Primary responsibilities
- Resolving guest challenges and taking appropriate action to ensure 100% guest satisfaction.
- Processing payments according to procedures including authorization of all credit cards. Ensuring all cash, checks, and credit cards balance at the end of each shift.
- Professionally and politely answer questions and respond to any guests needs. Communicates internally with other departments when necessary to resolve a guest concern or request.
Competencies
- Customer/Client Focus.
- Organization.
Work Environment This job operates in a professional hotel environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Staying awake and being on your feet for 8 hours. While performing the duties of this job, the employee is regularly required to interact with guests. The employee is frequently required to stand, walk, and organize the work area.
Position Type/Expected Hours of Work Full Time and Part Time positions are open, regularly requiring long hours and frequent weekend work. Open availability is essential to this position.
Required Education and Experience
- High school diploma or GED certificate.
- 1 year of customer service experience.
- Hotel experience preferred.
Experience:
- customer service: 1 year
- hospitality: 1 year
Location:
- Newport News, VA
- One location
Benefits:Only Full-Time employees are eligible for benefits. All employees are eligible for company discount.Work Remotely * No
Job Types: Full-time, Part-time
Pay: $13.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
Schedule:
- 8 hour shift
- Holidays
- Weekend availability
Ability to commute/relocate:
- Newport News, VA 23602: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
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