Scheduling Coordinator I, Alliance American EM/HM/Trauma/ICU Service Line

Envision Healthcare

Remote from anywhere to Clearwater, FL!

Envision Healthcare is a leading national medical group focused on delivering high quality care to patients when and where they need it most. More than 30,000 clinicians and clinical support teammates call Envision home. We welcome teammates of every background and work in communities that reflect the racial, ethnic, gender, sexual orientation, and economic diversity of our country.

Through Envision Physician Services and AMSURG, our clinician-led organization is changing the face of healthcare by delivering high-quality care that puts the patient first.

Envision’s core values drive continual advancement and ingenuity across the enterprise:

• Be Curious-embrace learning, seek out diversity of thought, listen openly, ask questions, and ask for feedback
• Instill Trust-have the hard conversation, presume good intent, honor commitments, and do the right thing for patients and each other
• Pursue Extraordinary-challenge the status quo, champion change, innovate and constantly aim higher
• Care Deeply-serve patients, partners, communities, and each other with empathy, compassion, and respect
• Embrace Teamwork-work cross-functionally, break down walls, develop others, be inclusive and unite to improve patient health
• Inspire Joy-seek fulfillment and the joy of medicine, appreciate others, celebrate wins, and promote wellness and belonging

Benefits

We offer you an outstanding total compensation package, and a variety of health and welfare benefit options to help protect your health and promote your wellbeing. The benefits package includes medical, dental and vision, life & disability, 401k, HSA, Flexible Spending and an Employee Assistance Program.

Summary

• Work with Site Management based on assigned contracts and needs in a way that meets schedule requirements while minimizing excess compensation. Keep Site Management apprised of schedule status on a regular basis, engaging their support as needed.
• Educate clinicians on scheduling protocols and guidelines. Develop strong relationships with clinicians communicating via the phone, text and email to understand their needs and gain commitments to fill needed shifts. Leverage relationship to persuade and influence clinicians to take on additional shifts. Network with clinicians to obtain clinician referrals to assist in filling shifts.
• Within the scope of the Scheduler's established authority limits, analyze the situation and independently negotiate with clinicians to obtain commitments to fill shifts on an emergency basis while minimizing Increased Compensation. Escalate excess clinician compensation requests to appropriate management for approval.
• Establish strong relationships with internal and external team-members. Work closely with credentialing, enrollment, recruiting, payroll, Clinical Support Services (CSS), and client administration to communicate schedules.
• Follow up on new providers to ensure completion of their required orientation before scheduling for their first shifts, or communicate schedule status or problems.
• Problem solve with scheduling team members to brainstorm issues, establish best practices and new approaches, and provide support in filling shifts.
• Demonstrate a sense of urgency, flexibility, and a positive approach to problem solving within our fast-paced environment.
• Enter schedules into company data base and distribute as necessary within established deadlines; reconcile and track work hours for all clinicians and submit information to payroll for processing; provide reports to management as requested on a timely basis.
• Work on-call on a rotational basis to cover evening, weekend, or holiday emergencies. Communicate problems to operations and site management as necessary.
• Adhere to Information Security Policies and ensure that Envision is as secure as possible.
• Perform other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required.

• Proven ability to cultivate relationships and deliver high level customer service in a complex and fast paced environment.
• Ability to show independent thinking, analysis, and problem solving skills.
• Demonstrated proficiency in Provider scheduling and able to manage large, complex workloads.
• Proven success with all of the following:
  • Strong communication and negotiation skills.
  • Developing strong relationships via the phone, text and electronic methods.
  • Detail oriented and able to multi-task.
  • Team player, able to collaborate with and support others.
  • Meeting stringent deadlines in a fast-paced team environment, handling conflict with poise and working well under pressure.

Education/Experience

• High School Diploma or GED required; advanced education preferred.
• 1+ years' experience in physician or provider scheduling, ideally within a high volume environment.
• Knowledge of Medical terminology.
• Working knowledge of Microsoft Office, i.e., Excel, Outlook, Word, PowerPoint, Teams.

If you are ready to join an exciting, progressive company and have a strong work ethic, join our team of experts! We offer a highly competitive salary and a comprehensive benefits package.

Envision Healthcare uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Envision Healthcare is an Equal Opportunity Employer.

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