Position Overview:

The Field Service Technician works with the Engineering team to ensure the successful completion of field tests for new and existing projects, perform job-site inspections and provide technical assistance to internal and external customers.

4Core

• Observe the completion of field product tests and installations to ensure compliance with company/industry standards
• Conduct root-cause analysis to identify source of known quality issues
• Meet with customers/general contractors onsite to review findings and establish appropriate countermeasures
• Compile data to produce reports and documentation relevant to assigned projects of high complexity

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Observe the completion of field product tests and installations to ensure compliance with company/industry standards
• Conduct root-cause analysis to identify source of known quality issues
• Meet with customers/general contractors onsite to review findings and establish appropriate countermeasures
• Compile data to produce reports and documentation relevant to assigned projects high complexity
• Must have the ability to read architectural drawings, shop drawings and factory orders
• Operate precision measurement devices to perform inspection
• Comply with all safety requirements

Competencies:

• Excellent verbal and written English language skills are required as well as good customer service skills
• Reading and comprehension skills
• Must be able to present information, gather information, and respond to questions from customers, managers, co-workers
• Works independently and collaborative in nature.
• Use of hand and power tools
• Identify and troubleshoot moderate to complex issues

Preferred Education and Experience:

• High School diploma or GED
• Minimum of 2 years of construction experience
• Must have a Class E driver's license
• Clean driving record

Position Type and Expected Hours of Work:

This is a full-time position and requires extensive travel. The days of work are Monday-Friday. A minimum of 40 hours per week will be required. Occasional weekend work is possible.

Work Environment:

• Seasonal high/low temperatures and humidity
• Elevated heights
• Must be willing and able to comply with all plant safety regulations including wearing the appropriate PPE

Physical Demands:

Use of all ambulatory functions including standing, bending, stooping, twisting, reaching, crouching, stretching, pulling and frequent lifting of 75+ lbs. This position could require long periods of standing.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.