Desktop Support Technician Job at Connection, Inc.
The connection has a fantastic opportunity with our organization for an onsite Desktop Support Technician for one of our large clients in Lake Forest, IL. This is a full-time opportunity with excellent benefits including but limited to medical, dental, vision, 401K, tuition reimbursement, and 3 weeks of PTO.
What We Do:
We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.
Who We Are:
Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.
Why You Should Join Us:
You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time but also Wellness and Volunteer Time Off days.
Responsibilities:
- Advising staff on appropriate procedures for directing their IT-related questions and recommendations.
- Receiving and documenting requests for support.
- Deciding on the most suitable ways of providing support.
- Delivering IT and related assistance upon request.
- Configuring new desktops, routers, modems, and similar devices.
- Performing routine inspections and upkeep of existing installations.
- Updating computer operating systems and other important software, as needed.
Requirements:
- 2+ years experience.
- Good communication skills.
- Candidate should have an A+ (or be willing to obtain one if hired)
- Windows 10 knowledge.
- Hardware repair experience in both PC and Printer.
- Excellent Customer Service skills.
- Experienced with providing PC support both desk-side and remote.
- Able to work alone or as part of a team.
- Microsoft Office 365 experience is a plus.
- Experience with Symantec Altiris or other desktop management software (Microsoft SCCM) is a plus.
- Must pass a background test and drug screen.
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