CWM - GreenSky by Goldman Sachs – Customer Service Call Center Rep - Remote Job at Goldman Sachs
GreenSky, A Goldman Sachs Company - Consumer and Wealth Management (CWM)
Customer Service agents professionally handle incoming calls to ensure that customer, merchant and sponsor issues are resolved both promptly and accurately with the highest possible degree of respect and urgency.
Consumer
The firm’s Consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a startup with more than 150 years of experience. Today, we serve millions of customers across multiple products including lending, deposits, financial tools, and our partnership with Apple on Apple Card. We use innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. As we build a leading digital consumer bank and expand into new products and partnerships, we are looking for leaders and individual contributors to join our team.
Responsibilities:
- Join a global team responsible for conducting quality evaluations on high risk processes and customer interactions for the Greensky Lending business
- Perform process and customer interaction support to ensure adherence to compliance, procedural and customer experience standards. Gather information, access and fulfill customer needs, educate customers where applicable.
- Identify root causes of quality issues discovered through the evaluation process and present recommendations for improvement
Basic Qualifications:
- 1+ year of experience in a customer service, call center or help desk capacity.
- Passion for attention to detail, problem solving and excellence with respect to interacting and caring for customers.
- Results and delivery oriented, decision making skills and analytical abilities.
- Excellent interpersonal, organizational, verbal and written communication skills
- Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) .
- Ability to work in a high pace environment with competing priorities, with flexibility in work schedules
- Experience with interacting with all levels of organization, willingness to accept constructive feedback
- Ability to balance achieving individual goals and collaborating with a team
Preferred Qualifications:
- Experience in a QA/QC/Compliance role at a financial institution
- Familiarity with banking regulations such as TILA and ECOA
ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability-statement.html
© The Goldman Sachs Group, Inc., 2021. All rights reserved.
Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
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