The Customer Success Manager position is part of the Customer Care organization. This position is dedicated to driving growth and retention within the Quicken/Simplifi product lines. A successful candidate should have a marketing & sales background with a proven track record in driving exceptional results.

Customer Care is essential in our strategy to strengthen the brand and deliver value to our customers. Come join the Quicken Customer Care team in Tucson!

• Continually generate and test new ideas for Customer Success with the goal of either (1) activating new users and/or (2) retaining existing users.
• For viable and profitable Customer Success ideas, develop and implement operation plans.
• Help establish/maintain KPIs to measure the effectiveness of current and new Customer Success programs.
• Monitor customer contacts to evaluate and improve customer interactions for programs.
• Work with outsourced vendor partners to evaluate and coach performance.
• Comfortable in working in cross-functional teams.
• Create presentations and reports to communicate recommendations and findings.
• End-to-end ownership and accountability for assigned projects and processes.
• Work with peers and leadership team to identify opportunities for improvement.

• Minimum 3 years of sales, marketing, or contact center experience.
• BA/BS in Business or Marketing; MBA is a plus.
• Experience in the following reporting tools: PowerBI, Genesys Cloud, MS Access, and MS Excel.
• Passionate in leveraging data to find opportunities to grow the Quicken and Simplifi business through Customer Care.
• Passionate about solving for customers and their financial health.
• The candidate will be expected to successfully complete Quicken’s new hire agent training and demonstrate an exceptional ability in helping customers while leveraging Quicken’s toolset before beginning in the Customer Success role.

What we offer:

• Competitive salary and performance bonus
• Equity
• Generous healthcare benefits
• 5% matching 401(k) Plan
• Gym subsidy
• In-office free lunches and unlimited snacks
• Amazing Culture - Customer Driven
• Highly Recognizable Brand

Quicken is committed to fair and equitable compensation practices. The actual salary offered is determined by factors unique to each candidate, including but not limited to years and depth of experience, relevant skills, and work location. This position's expected salary is $70,000 - $80,000.

Quicken is excited to be building a team of innovative and talented people that are dedicated to helping people improve their financial lives. We believe in giving our employees the benefits and perks to keep them happy and healthy. Whether it’s generous healthcare benefits, a 5% matching 401(k) Plan, a gym subsidy, onsite lunches, or unlimited snacks, we believe happy employees are successful employees. (Benefits and perks may vary based on location.) Come join our Quicken team!

Quicken is proud to be an equal opportunity employer and considers qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.