Customer Service Representative - SARASOTA Job at EnergyToday
Overview:
What's in it For Me?
Cool Today
is Now Hiring Customer Service Representatives!
Competitive Hourly Pay + Commission!
Exceptional Work Life Balance!
Looking to work for a company that puts
people first?
Does a
robust benefits package and the potential to make
up to $30/hour sound too good to be true?
Want to enrich your own growth with company paid
professional development?
What about working in a
fun and
collaborative environment?
Perhaps
401K match means the most to you?
Cool Today is hiring Customer Service Representatives to join our team of creative and energetic employees. We are dedicated to delivering the best customer service experience every day. Our customer service representatives answer high volume calls from existing and potential customers while using a computerized system for tracking information, troubleshooting, and providing information about products and services. In addition, our CSR's schedule service appointments and update customer's accounts; respond to email inquiries; place outbound calls; actively promote products and services; receive and record completed work orders; and expedite unresolved customer grievances.
We are Florida’s premier heating and cooling company. We are passionate about growing our business through
lifelong relationships
with our customers, team members and community
What's in it For Me?
- Market Value Compensation ($15 Hour/Plus Commission)
- Robust PTO Plan
- Health, Vision and Dental plans for you and your family to choose from
- 401K Retirement Plan with company match up to 30%
- Life Insurance, Short-Term and Long-Term Disability
- Special Program Options: FSA, EPA, Legal Services, and Identity Theft
- Continuous Training for your Professional Development
- Working in a dynamic, collaborative, and fun environment
- Coached and supported career growth
What Will I Do?
- Successfully handle high volume inbound customer service calls
- Making/handling high volume of outbound calls
- Respond to e-mail inquiries
- Receive and record completed work orders from field technicians
- Expedite unresolved customer grievances to designated departments for further investigation
- Maintain accurate customer information and scheduled appointment details
- Actively promote and sell new or additional services or products when applicable
Do I have What it Takes?
- High School Diploma or GED preferred
- Must have 1-year Customer Service Experience
- Basic computer proficiency, particularly with Microsoft applications
- Experience with Service Titan is a plus.
- Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time.
- Must be able to work evenings and weekends when needed
Please Note :
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