Customer Service Professional Job at Real Floors
JOB TITLE: Customer Service Professional
REPORTS TO: Customer Service Manager
REPORTS TO: Customer Service Manager
HOURS: Monday - Friday (8 AM - 5 PM)
LOCATION: Jacksonville, FL 32219
OVERVIEW:
Real Floors is growing AGAIN in Jacksonville!
We're looking to add another top-notch, highly driven CUSTOMER SERVICE PROFESSIONAL to our fun team!
The successful candidate will perform functions such as inputting new orders that come in via phone, email and through our online customer portal. He/she thrives in a fast paced environment, easily learns new systems and processes, and is able to accomplish tasks quickly and accurately. We're looking for someone who enjoys being part of a fun team that works together to overcome challenges in the workplace.
WHO ARE WE?
Real Floors, Inc. has been recognized as a Top Workplace for 8 years in a row! We have a strong, positive, family-oriented culture. We highly value our employees, and we provide amazing benefits! We are the leading wholesale flooring provider in the U.S. - we wholesale flooring material, supplies and installation services to the multi-family industry (apartments, student housing) and to the growing Single Family Rental Homes market.
JOB DUTIES:
- Process new orders via telephone, email and our online customer portal.
- Answer calls from customers; provide appropriate solutions and alternatives.
- Ensure that all material and labor billing is accurate and aligns with corresponding orders.
- Scan all required documents into our system (RFMS) daily.
- Communicate and coordinate with internal departments (Operations, Sales, etc.) regarding any issues with orders (measurement needs, etc.).
- Other duties as assigned.
QUALIFICATIONS:
- 2+ years of customer service and support experience, preferably by phone.
- Strong customer service orientation.
- Experience performing accurate data entry while speaking on the phone.
- Self motivated, detail oriented and organized.
- Proactive problem solver – takes initiative to identify, research and resolve problems as they arise; willing to help others when needed to solve issues.
- Experience with Gmail or similar email tool. Knowledge or use of Google Docs, Sheets and Shared Drive is a plus.
AMAZING Benefits!
- Generous Paid Time Off (PTO) - Vacation, sick & personal time
- FREE Health Care Insurance!
- FREE Life Insurance!
- FREE Disability Insurance!
- Affordable Dental & Vision Care Insurance
- 401(k) Retirement Savings Plan + GENEROUS Company Match
- Annual Bonus Potential
- Fitness Membership Reimbursement
- Employee Discount Purchase Plan
- Employee Referral Bonus Program
- More!
NOTE: Principals only. Recruiters, agencies and other third parties should not contact our company with unsolicited services or offers.
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