Description

Woodlawn Manor Cultural Park, part of the Montgomery Parks system, is seeking several part-time Visitor Services Aides. Woodlawn Manor Cultural Park (WMCP) offers programming focused on the Underground Railroad, 19th century African American communities, Quaker Heritage, and 19th century agricultural life.

Visitor Services Aides work in the Reservations Office and Visitor Center providing professional and knowledgeable customer service for phone calls, emails, and onsite visitors. Visitor Service Aides assist a wide range of audiences attending a program or visiting WMCP.

Candidates must be able to maintain a positive customer interaction regardless of the situation. Successful candidates will have excellent communication skills, possess a strong attention to detail and be able to work well both independently and as part of a team.

The Maryland-National Capital Park and Planning Commission (M-NCPPC), a six-time National Recreation and Parks Association Gold Medal Award Winner, has a career staff complement of nearly 800 employees and we serve a diverse population of more than one million residents in the Washington, DC area. We manage 421 parks on more than 37,000 acres of parkland. Go to our website to learn more: https://www.montgomeryparks.org/.

This position pays at a rate of $16.00 - $21.44 per hour. depending upon qualifications

Work Schedule: Year-round, at least two (2) days per week (Tuesday – Friday) 9:30 am – 3:30 pm; plus, April – November availability to work at least 1 weekend day a month.
Schedule may vary, depending upon scheduled tours and programs

Important Skills and Characteristics:

• 
  Excellent communication skills, both written and oral
• Strong attention to detail and accuracy
• Ability to maintain a positive interaction with customers regardless of the situation
• Self-motivated, takes initiative and is proactive
• Ability to work independently and as part of a team

Examples of Important Duties

• Work in the WMCP Reservations Office and Visitor Center providing professional and knowledgeable customer service in a clear, concise, and helpful manner for phone calls, emails, and onsite visitors.
• Schedule, confirm and track payments for group tours, photo permits, business rentals and other programming at WMCP. Work cooperatively with Education Program Manager & Historic Site Manager to ensure smooth service delivery.
• Work in the Visitor Center (April – November). Open/close public buildings, answer park patron questions and provide direction, check-in program attendees, ring up admissions and gift shop sales, as needed assist with cleaning/sanitation of public restrooms and public spaces.
• Assist with onsite business meetings including opening/closing buildings, set-up/breakdown and serving as day-of point of contact for clients.
• As needed, assist with development and delivery of programs and tours.

Minimum Qualifications

• High school diploma or GED
• Minimum 2 years’ experience working in an administrative position
• Excellent computer skills including Microsoft Office applications (Outlook, Word, Excel, TEAMS) and Point of Sale reservations/customer database system (RecTrac)

Supplemental Information

Working Conditions:

• Ability to regularly work onsite/in person with staff, volunteers, and the public.
• Ability to regularly move between the museum, visitor center, historic buildings, and grounds.
• Ability to lift and carry boxes weighing up 30 lbs.
• Use of multiple technical equipment and software applications is required.
• Ability to provide regular transportation to work. No public transportation to the work site.

This year-round, part time position does not qualify for benefits

Salary is based on experience.

A complete background check will be completed prior to hire

Person(s) hired for this position must provide proof of being fully vaccinated for COVID-19 (with limited religious or medical exceptions).

The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non-merit factor. We will do what we can to provide reasonable accommodation to individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at 301-495-4525 to request accommodation.