FOLEY ENTERTAINMENT GROUP
Ticket Office Cashier, (Reports to Ticket Operations Manager)

The Company:
Foley Entertainment Group owns the NHL’s Vegas Golden Knights, the Henderson Silver Knights, the Vegas Knight Hawks, The Dollar Loan Center and several other entertainment and hospitality-focused entities.

Essential Functions:
The Ticket Office Cashier provides professional, polished, and anticipatory service for internal and external guests. The Cashier’s duties include generating ticket sales to all Dollar Loan Center events, resolving guest concerns, and handling cash transactions.

Primary Responsibilities:

• Sells and processes ticket orders and “will-call” requests for shows and events providing prompt and courteous guest service.
• Provides knowledgeable answers to guest questions; furnishes detailed information regarding the Dollar Loan Center’s services and amenities.
• Notifies supervisors and/or security of any discrepancies, circumstances, missing items or alleged thefts in relation to the office and varied systems.
• Effectively manages the guest queue system assembling or disassembling queues and stanchions as needed.
• Process all ticket sales requests and payments for all DLC events.
• Assist the DLC Ticket Office Management with customer service support and problem resolution.
• Maintain Ticket Operations department policies and procedures
• Exercise confidentiality and integrity upon handling personal and financial customer information
• Other duties, as assigned by the Ticket Operations Department

Qualifications & Requirements:

• High school diploma or equivalent
• Effectively communicate in English, in both written and oral forms
• Minimum of six (6) months’ general cash handling experience
• Excellent attention to detail and accuracy.
• Preferably experienced in a sports or hospitality environment including customer service experience.
• Excellent written and verbal communications skills.
• Previous experience with the AXS ticketing system a plus.
• Must be dependable, flexible, and able to adapt to a variety of situations.
• Ability to work evenings, weekends and holidays as required by game and event schedule.

Our Culture:

• No ego, ‘We’ not ‘Me’ approach to everything we do
• Positive energy
• Relentless work ethic
• Always advance

Foley Entertainment Group, LLC. is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to HR@vegasgoldenknights.com to let us know the nature of your request. This employer participates in E-Verify EOE/AA/Disabled/Vets Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.


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