In the Technical Support role, you will work with customers and field associates that use Reynolds and Reynolds solutions to troubleshoot technical and networking issues. This could involve working with PC terminals, printers, modems, networking equipment, routers, wireless LAN equipment, and fiber optic equipment. All trouble shooting and problem solving will be done via phone calls, email, and hands-on training with associates and clients. Industry and company specific training will be provided on-site.
You will also have opportunities to test new equipment prior to public release and to write troubleshooting manuals with diagrams to increase efficiency among our support team.

Requirements:

• Technical experience; professional or personal hobby
• PC software/hardware troubleshooting skills
• Phone support or technical writing experience
• Customer service or strong communication skills; written and verbal
• Networking and VoIP experience, a plus
• Technical certifications (MCSA, MCSE, CCNA, A+), a plus

Benefits:
Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401(k), and a work/life balance with paid time off. At our College Station office, you can take advantage of our great training programs and facility amenities, including onsite dining, onsite medical center, and our fitness center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation.

What We Do At Reynolds
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Founded in Dayton, Ohio in 1866, Reynolds and Reynolds is a leading provider of car dealership software, services, and forms to help dealerships deliver better results and transform the customer experience.

Reynolds and Reynolds is headquartered in Dayton, Ohio, with major U.S. operations in Houston and College Station, Texas, Celina, Ohio, and Tampa, Florida, as well as operations in Canada, in the U.K., and Europe.

With products in over 70% of U.S. dealerships, Reynolds features the industry’s only Retail Management System. If you’ve ever purchased a vehicle at a dealership, there’s a good chance we had a hand in that transaction.

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment.

Reynolds and Reynolds encourages applicants of all ages and experience to apply, as we do not discriminate on the basis of age.

Job Type: Full-time

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