Technical Support Analyst Job at TekPartners
Title: Technical Support Analyst
Location: Charlotte, NC
Duration: 12 months to start
Compensation: Starting at $20/hour
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US
Job Description:
Skillset / Experience:
Our benefits package includes:
About INSPYR Solutions:
TekPartners and Genuent are becoming INSPYR Solutions. As a leading information technology partner, we connect top IT talent with our clients to provide innovative business solutions through our IT Staffing, Professional Services, and Infrastructure Solutions divisions. We understand and value the unique needs of highly-skilled information technology professionals in the industry and always strive to stay above the curve. Our company was founded on the following core values: Be the Best, Understand the Urgency, Never Ever Give Up, Have the Courage to Excel, and Make a Contribution. We take pride in our business model and strive to create a positive workplace environment through an exemplary culture.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Location: Charlotte, NC
Duration: 12 months to start
Compensation: Starting at $20/hour
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US
Job Description:
- Handles the more complex internal and external end-user support issues.
- Receives only general instructions on new work.
- May provide work direction or mentor or others on project team or lower level staff, to include performance management and associate development.
- Work is project-oriented and actual tasks must be defined by employee.
- Understands company goals and practices and applies them when resolving a variety of problems.
- Uses judgment and creativity and sound technical knowledge to obtain and recommend solutions.
- May interface with senior management to convey information.
- Makes a commitment to ensure that a customers needs are met by taking personal responsibility for service and quality.
- Appreciates that how each customer views satisfaction may vary depending upon their specific needs.
- To the extent that it is reasonable, goes the extra mile to make sure that each individuals needs are met.
- Follows up to monitor satisfaction/responds to additional requests/problems quickly.
- Tailors the information to appeal to the level and interest of others and prepares for others questions or reactions.
- Provides constructive feedback to the team, suggesting actions to improve individual and team performance.
- Assists the team to accomplish its goals beyond his/her assigned work. Outlines potential cost/savings outcomes of technology use.
- Troubleshoots or addresses significant limitations or problems of technology applications.
- Understands the interactions between departments and customer groups.
Skillset / Experience:
- BS and 4 + years or equivalent.
- Ability to manage projects for effective customer system support
- Ability implement quality measures and tracking
- Ability to resolve customer related technical issues
- Knowledge of specific enterprise wide IT platforms and applications
- Ability to effectively communicate with customers to resolve their issues
- Ability to mentor and provide work direction to project team members or lower level staff.
Our benefits package includes:
- Comprehensive medical benefits
- Competitive pay, 401(k)
- Retirement plan
- …and much more!
About INSPYR Solutions:
TekPartners and Genuent are becoming INSPYR Solutions. As a leading information technology partner, we connect top IT talent with our clients to provide innovative business solutions through our IT Staffing, Professional Services, and Infrastructure Solutions divisions. We understand and value the unique needs of highly-skilled information technology professionals in the industry and always strive to stay above the curve. Our company was founded on the following core values: Be the Best, Understand the Urgency, Never Ever Give Up, Have the Courage to Excel, and Make a Contribution. We take pride in our business model and strive to create a positive workplace environment through an exemplary culture.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.