Title: Technical Account manager
Direct Hire

Location: Remote

Position Summary
The Technical Account Manager (TAM) is the technical support liaison between an existing CHR
Solutions Software client(s) (ACS) and the CHR Solutions Software and Managed Services operational
departments. The TAM will manage the client’s issues by being the primary point of contact and/or
Incident owner for all software related issues/questions/enhancements, and provide assistance on any
client affecting projects. This position requires in-depth industry and product knowledge. Incumbent will
act as an extension of the Client Support/Services organization to achieve issue resolution and client
satisfaction. This position will work the core hours of ACS.

Primary Accountabilities
1. Provide technical support and leadership to clients and support teams (researching issues,
recreating issues, communication with development, assisting with any client contact as needed).
2. Manage all client issues by being the primary point of contact or ticket owner while recording and
tracking client support calls and web submitted Incidents within CHR Solutions Incident
Management Tools.
3. Provide hands-on and technical leadership in managing medium to large projects.
4. Plan, develop, and present CHR BSS/OSS applications, systems, and technology training sessions
for clients and staff.
5. Communicate Industry best practices related to the use of CHR Solutions BSS/OSS software.
6. Ensure that the Change Control Process is being followed for implementation of changes and
upgrades on client test and production environments.
7. Assess and identify client software needs and proactively seek solutions to help customers use
CHR Solutions applications.
8. Assist with testing changes following data changes or system configuration changes
9. Provide vision and direction for CHR Software Solutions’ software products and services through
regular client correspondence.
10. Using industry best practices, coordinate efforts with product development to ensure CHR Software
Solutions builds and offers products and services that meet or exceed client needs.
11. Leads by example, with a positive influence on peers.
12. Ability to travel 25% by car and/or plane, may include weekend travel. Ability to travel internationally
is required for some positions. Current valid driver’s license required.
13. Establish effective lines of communications between Business Units and maintain effective internal
and external communications on an ongoing basis.

Technical Account Manager, ACS

Scope
This position is responsible for having an extensive working knowledge of all CHR developed OSS/BSS
software applications/functional areas that the employee is assigned to and extensive
telecommunications industry and best practices knowledge. Position does not have any financial or
supervisory responsibilities.

Education and Experience Requirements
Education
? Bachelor degree in Computer Science, Management Information Systems, Information Systems, or
Business Administration; or technical degree in related field.
? Equivalent combination of education and experience accepted.
Experience
? Five or more years of proven industry experience including experience in software support
management.
? Strong overall knowledge of CHR Solutions software products from a usability and infrastructure
perspective is preferred.
? Good verbal and written communication skills.
? Previous experience with software implementations.
? Two or more years of professional client management experience in the telecom industry with
proven track record of success.
? Two or more years of project management experience in the telecom industry.
? Familiarity with ILEC, Business to Business, CLEC and/or wireless communications markets.

Job Types: Full-time, Contract

Salary: $52,000.00 - $75,000.00 per year

Schedule:

• 8 hour shift

Experience:

• Software Support: 5 years (Preferred)
• software implementations: 3 years (Preferred)
• Telecommunication: 5 years (Preferred)

Work Location: Remote

Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.