Company: KARL STORZ Endoscopy-America, Inc. (KSEA)

Job Code: 12963

Pay Grade: US-B10

Salary Range: $22.00 - $26.00 per hour

Description

KARL STORZ SE & Co. KG based in Tuttlingen, Germany, is a family-owned, global company committed to benefiting humanity by advancing medical technology through innovation and education.

For more than 75 years, KARL STORZ has been dedicated to earning its international reputation as a leader that designs, engineers, manufactures, and markets all its products with an emphasis on visionary design, precision craftsmanship, and clinical effectiveness.

KARL STORZ Endoscopy-America, Inc. (KSEA), is an affiliate of KARL STORZ SE & Co. KG (KST), an international leader for more than 70 years in reusable endoscope technology, encompassing all endoscopic specialties. Based in Tuttlingen, Germany, KST is a family-owned company that designs, engineers, manufactures, and markets all its products with an emphasis on visionary design, precision craftsmanship and clinical effectiveness.

Headquartered in El Segundo, California, KSEA is responsible for all U.S. distribution and sales of endoscopes, instruments, imaging systems, electromechanical devices and OR1® integration technologies for operating rooms. KSEA also offers customers 24-hour access to customer service and technical support, and a team of professional service technicians provide regional on-site support.

SOES positions often pave the way to internal career advancement opportunities in areas such as Sales, Marketing, Leadership, and more.

Job Description:

The KARL STORZ Surgical Operational Efficiency Specialist (SOES) is a trained Specialist with M.I.S equipment and devices and an integral member of the KARL STORZ Service team providing support to our Houston, TX area client. The SOES is responsible for the management and troubleshooting these devices (including hand instruments, video equipment and the integrated Operating Room (OR1) within their assigned hospital.

The SOES will be responsible for:

• Face-to-face customer support, including OR, SPD and Biomed,
• Preventative maintenance and management of endoscopy products so that they are always in good working order and ready for use including documentation of their functionality
• Monitoring, reporting and facilitating repair / exchange transactions
• Keeping repairs and replacement equipment expenses within a predetermined budget for the account.
• Training and education for the OR, SPD and supporting departments,
• Designing process improvements to improve efficiencies and reduce repair costs
• Identifying opportunities to reduce instrument damage and related repair costs
• Gathering detailed usage and repair data
• Identifying and implementing reusable strategies
• Communicating effectively with diverse clientele including good written and oral communication skills as well as good interpersonal skills are required.
• Performing complex and time-critical tasks with optimum effectiveness and efficiency with little or no supervision in high-pressure situations.
• The SOES will be part of an operations team tasked with providing the customer with cost reduction initiatives and value well beyond the tasks listed above.
• This role will include all aspects of the implementation of reusable M.I.S. products from training to procedural support.
• The candidate will also be responsible for capturing procedural and device usage data. While analysis of the data will not be necessary, they must have a strong comprehension of the data that is collected.
• In some accounts the OES will also be responsible for the transporting, cleaning and packaging of instruments after use.

At its core, the SOES program's goal is to manage M.I.S. devices and facilitate and expedite successful M.I.S procedures, thus allowing the surgeon and staff to focus on the patient and not on equipment and related issues.

Essential Functions:

• Level of accountability: Generally independent but supervised;
• Level of decision making: Specialized tasks
• Supervision: Does not supervise others directly
• Financial/Budgetary: Little or no financial impact on revenues or cost
• Has contact with: KSEA internal staff, other team members, and hospital contacts
• Physical Requirements: Considerable mental and physical effort
• Travel: up to 5% travel during the year
• Ability to work on callweekends/evening hours (rotating schedule across team)

Qualifications:

• A minimum education level of a high-school diploma with related experience; higher degree preferred
• Preferred 2-4 years' experience in surgical technology or central sterile experience or previous work history in medical sales or services management

#LI-KM1

KSEA provides equal employment opportunities (EEO) to all applicants without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, KSEA complies with applicable state and local laws governing non-discrimination in employment.

KARL STORZ reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employee must comply will all applicable KARL STORZ policies and procedures.

Pay Transparency

The salary range and/or hourly pay rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job posting and may be modified in the future. When determining a specific team member's base salary and/or hourly pay rate, several factors will be considered including such things as location, specialty, service line, years of relevant experience, education, professional credentials, internal equity and the amount budgeted for the role.

Vaccine requirements at KARL STORZ due to COVID-19
KARL STORZ is committed to maintaining a safe work environment for our employees and therefore we require the COVID-19 vaccine for all of our employees unless otherwise due to an underlying medical condition or sincerely held religious beliefs. During the interview process, we encourage you to ask how COVID-19 may impact the role you are seeking and if you require a reasonable accommodation regarding the vaccine requirement see below on the process for requesting accommodation. Please click here to learn more about our overall response to COVID-19.

Employee Benefits Program Overview for U.S. Locations

• Medical / Dental / Vision including a state of the art wellness program and pet insurance, too!*
• 3 weeks' vacation, 10 holidays plus paid sick time*
• 401K retirement savings plan providing a match of 60% of the employee's first 6% contribution
• Section 125 Flexible Spending Accounts
• Life, STD, LTD & LTC Insurance
• We prepay your tuition up to $5,200 per year! - Tuition preimbursement
• Fitness reimbursement up to $200 annually
• Employee referral program of up to $2,000 per hire
• And much more!

• Field sales, internships and part-time employees are not eligible except for where required by state law.

Non-employees, including temporary workers and consultants, are not eligible to participate in KARL STORZ benefits program.

KARL STORZ reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employee must comply will all applicable KARL STORZ policies and procedures.

Equal Employment Opportunity & Reasonable Accommodation Statement
KARL STORZ is committed to creating an inclusive space where employees are valued for their skills and unique experiences. To achieve this goal, we are committed to diverse voices and all applicants will receive consideration without regard to race, color, sex, national origin, disability, veteran status or any other protected characteristic. KARL STORZ is also committed to providing reasonable accommodations during our recruitment process. Should you need assistance or accommodation please email us at TaleoAdministrator@karlstorz.com.

Notice to Employment Agencies
This recruitment assignment is being managed directly by KARL STORZ's Human Resources team. Human Resources will reach out to our preferred, contracted agency partners in the rare instance additional talent options are required. Your respect for this process is appreciated. KARL STORZ does not accept unsolicited Agency resumes. Resumes received which were unsolicited by KARL STORZ Human Resources department will be ineligible for referral fees.