Supervisor, Spares Warranty Administration Job at Dassault Falcon Jet
JOB SUMMARY:
Under the direction of the Sr Manager, Aircraft Maintenance & Warranty Programs, the Supervisor, Spares Warranty Administration is responsible for the adjudication of Spares Warranty claims following contractual obligations and doing so in a cost effective and timely manner. This position reviews and approves claims taking into account, contractual, technical and commercial considerations. This position also oversees the handling of warranty repair orders ensuring DFJ interests are met and all eligible warranty costs are recovered.
PRINCIPAL DUTIES/RESPONSIBILITIES (ESSENTIAL FUNCTIONS):
- Monitor warranty claims adjudication process and keep claim adjudication under 30 days, with no claim more than 45 days
- Provide monthly statistics on parts claim adjudication
- Follow-up with all Warranty Administrators, Field Service Representatives, Command Center personnel, Programs, Systems and Completion Engineering, Dassault Aviation personnel, to close complex warranty issues
- Follow-up on past due claims and bring them to closure
- Tack and report on cost recovery from vendors
- Clearly identify specific processes, ie NFF warranty vendor approval process, and train/audit the Analyst team
- Review worldwide policy on warranty coverage and identify differences (i.e DFJ coverage of tools under aircraft warranty)
- Check vendor repair charges against contractual obligations (i.e. charges related to serviceable parts removal in compliance with Service Bulletins for Vendor recalls (i.e. SBF7X-381)
- Review pending warranty repair orders with Accounting
- Review and address invoicing issues arising from Service Centers, Spares transactions, intra-company billings. Work closely with DFJ Accounting group
- Manages, coach and train a team of Spares Warranty Analysts
- Properly assign available resources to pending workload
- As needed, represent DFJ Warranty during vendor/repair agent meetings
- Alert upper management for unusual event; parts, maintenance or financially related
- Maintain the departments policies and procedures
- Periodically review the departments organization and work assignment
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