Job Description:

The Brandon School and Residential Treatment Center is seeking a Director of Residential Operations for our 80 bed residential treatment programs serving boys 7 – 18 years old with complex behavioral and emotional challenges. This is an elevated position within our agency that requires excellent organization, communication, interpersonal, task completion, and problem solving skills. The Director of Residential Operations is responsible for the daily operations and oversight of the Residential Department ensuring the highest quality of services to youth and families by creating an atmosphere that is safe, respectful, and positive for all clients and staff.

Scope of the Position: Because of the life experiences and trauma histories that our youth present with, employees must not only provide adequate safety and supervision, but must be actively engaged in the process of building relationships, understanding and solving problems as part of a team, and must offer energy, safety and commitment in their work with our youth through genuine, caring and empathetic engagement. The residential programs work closely with clinical teams and support family treatment and involvement by providing facilitation, supervision, and support for visits and family connections with parents, relatives and other significant people in the lives of our youth.

Job Statement: Responsible for the overall quality assurance and operations of multiple residential programs. Ensure the highest quality of care to Brandon youth and families by creating an environment which is safe, respectful, and positive.

Licensed clinicians with an understanding and passion for residential services who are seeking a hands-on opportunity are encouraged to apply.

Location: 27 Winter Street, Natick, MA 01760

Essential Responsibilities:

• The candidate must have experience conducting investigations, working with both DCF and DEEC (licensing, investigations, etc.), Managing program managers, support managers and direct care staff in the residential settings, leadership experience working with interdisciplinary teams is preferred, as well as an understanding and true passion for residential trauma informed care.
• Ensure exceptional residential services in the 7 programs by spending consistent time in each milieu TEACHING,TRAINING, GUIDING, and SUPPORTING the team as they implement CARE and TCI in the milieu.
• Implement and maintain systems in which the program routine and structure is outlined week to week; then visit the programs to ensure the proposed schedule is being implemented as much as possible working to support managers in problem solving skills.
• Constructively challenge teams to think outside the box when implementing activities for their youth and families – staying true to CARE that every activity (even doing laundry) has a purpose. Help the teams find purpose, make even the most mundane activity have meaning and be fun, and ensure staff are involved in the process. TEACH the staff to be role models and be engaged.
• Find more creative ways to include families in the programs.
• Provide weekly supervision for Program Managers and Support Managers, offering opportunity for reflective practice and evaluation of program operations.
• Provide oversight of staff schedule matters.
• Provide oversight of youth crisis situations and ensure appropriate crisis interventions are implemented.
• Ensure timely and accurate completion and submission of food and supply orders, National School Lunch compliance paperwork, petty cash submissions, attendance and other PQI reporting as well as and program budget expense reports.
• Facilitate required, non-certification annual training’s as required and ensure all staff members are meeting annual training requirements.
• Ensure utilization of all safety measures to include completing evacuation and lock down drills and utilizing and accounting for radio devices.
• Ensure appropriate implementation of the Brandon Behavior Support Policy, ICMPs, CARE and TCI techniques.
• Comply at all times with federal, state and local regulations and licensing requirements.
• Provide a safe, nurturing, caring atmosphere for youth who reside in the residence.
• Attend and actively participate in staff meetings, treatment team, consults, managers meeting, and required training’s as scheduled.
• Demonstrates an understanding of the actual developmental levels of youth in the residence, and intervenes to promote development and adjusts expectations according to development level
• Demonstrates an understanding of the importance of family/kinship connections to youth in our residence and supports those connections by welcoming parents, relatives, and caregivers on visits and facilitating planned contacts with families in the program, the community, and the family/relative home.

Qualifications:

• Bachelor’s degree in related field required; master’s degree preferred.
• Minimum four years experience working in human services/mental health field with proven supervisory experience, experience overseeing program operations

Licensure/Certification/Registration:

• DCF Medication Administration Certification (MAP), First Aid, CPR, and Therapeutic Crisis Intervention (TCI) Certification are required to be successfully completed before the end of the 90 day new employee probation period and are required to be maintained throughout employment.
• Must have a valid MA driver’s license and DEEC CORI/DCF background check
• Physical demands: Ability to participate with active youth, including physical interventions and care for program facilities and equipment.
• Mental demands: Work well as part of a team and maintain professional boundaries while providing nurturing care to youth in homelike settings. Emotional impact of working with traumatized youth.
• Ability to participate with active youth, including physical interventions and care for program facilities and equipment.

Job Type: Full time

Sign-on Bonus Available - Limited Time Offer : $3000 for Full Time

Benefits:

• Health, Dental and Vision Insurance
• 403B Retirement Plan
• Fitness Reimbursement
• Tuition Supplementation options
• 10 Paid Holidays
• 19 Days Paid Vacation
• Free breakfast, lunch and parking for all employees!

Location: 27 Winter Street, Natick, MA 01760

Job Type: Full-time

Pay: From $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Overtime

Supplemental pay types:

• Bonus pay
• Signing bonus

Education:

• Bachelor's (Preferred)

Work Location: One location

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