Sales Support Specialist

Position Summary

Summit Energy Group is seeking a Sales Support Specialist to support our Solar Guides (Sales Representatives) during the initial stages of a client’s solar journey. Sales Support is responsible for patching communications between the Solar Guides, Operations, and Engineers while also filtering questions through their own knowledge of the solar process. Our team strives to deliver WOW moments where possible to our Solar Guides and make the solar journey as smooth as possible for our clients. The Sales Support Specialist must be team-oriented and willing to interact with various departments throughout Summit Energy. This is an excellent entry-level position into Summit and the solar industry, with a lot of potential growth opportunities.

Responsibilities:

• Will handle some administrative reporting.
• Answer/route phone calls, email messages, and support tickets.
• Expeditiously respond to and address questions and concerns from our sales teams.
• Assist solar guides with document signing and financing for solar projects.
• Create weekly reports for current project status and updates.
• The scope of duties may vary based on your qualifications and our team’s immediate needs.

Qualifications:

• A high school diploma or equivalent.
• At least two years’ experience in a customer service atmosphere.
• Must be available to work some Saturdays as needed (remote).
• Proficiency with Google Suite.
• Excellent communication and data entry skills.
• Must be very organized and detail-oriented.
• Able to prioritize and process multiple tasks and meet deadlines.
• Able to tactfully avoid conflict, build trust, and work as part of a team.
• Able to pass criminal background and drug screening tests.

Travel: Limited travel may be required for those located outside of Mansfield, MA.

Location:

• East Coast: Mansfield, MA, Chelmsford, MA – possible hybrid schedule available after 90 days
• West Coast: Fully remote positions available – MST preferred

Compensation & Benefits:

• $16.00-$21.00 per hour
• WEEKLY PAY
• Medical, Dental, & Vision Insurance
• Opportunity for pay increase after 90 days
• Flexible working hours
• Multiple shift options
• 9:00 AM - 5:00 PM EST
• 10:00 AM - 6:00 PM EST
• 11:00 AM - 7:00 PM EST (9:00 AM - 5:00 PM MST)
• 12:00 PM - 8:00 PM EST (10:00 AM - 6:00 PM MST)

• PTO and holidays
• EAP (Employee Assistance Program)
• Employee Referral Bonus
• 401k matching

Job Type: Full-time (32 hour minimum)

Pay: $16.00 - $21.00 per hour

Job Type: Full-time

Pay: $16.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Mansfield, MA 02048: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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