Sales & Marketing Coordinator Job at Lindblad Expeditions
WHO WE ARE
Lindblad Expeditions is the pioneer in the Expedition Travel space, from taking the first citizen explorers to Antarctica in 1966, to opening the Galapagos and Easter Island to tourism in 1967, to leading the first tourist expedition through the Northwest Passage in 1984, to launching our innovative partnership with National Geographic in 2004. Now taking nearly 25,000 guests per year to some of the world’s most remote and pristine locations on our fleet of 15 ships, we do whatever it takes to ensure our guests experience the “Exhilaration of Discovery”.
JOB SUMMARY
The Sales & Marketing Coordinator works with the outside sales team responsible for the Travel Agency & Wholesale channels to provide support through marketing, communication initiatives, training, advisor support and customer service. This position is located in our NYC office.
ESSENTIAL DUTIES
To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. Additional duties may be added or assigned at any time.
- Administrative support for the Travel Agency & Wholesale sales team.
- Invoice processing and commission reconciliation support.
- Generate monthly and quarterly sales reports for consortia and key accounts.
- Execute and maintain group contracts for travel agencies and wholesaler accounts.
- Maintain and update travel agency sales database.
- Attend weekly team meetings to provide updates & input on projects, promotions, and events.
- Coordinate sales events, advisor educational events and presentation planning.
- Schedule online/webinar sales training for trade channels.
- Assist consortia members, travel agencies, individual advisors and wholesaler accounts with sales and marketing support.
- Assist marketing in creation, updating, and maintenance of content for Lindblad Expeditions on consortia websites (Ensemble, WESTA, American Express, Virtuoso, and Signature), advisor portal, advisor Facebook page & Expedition 360 training portal.
- Reservations and operational support for agency partners.
- Other projects as requested.
GENERAL QUALIFICATIONS
Education/Experience
- BA/BS degree or equivalent experience
- 2+ years in a sales or marketing role
- Experience in the travel industry preferred
- Excellent skills in administration, be detail-oriented, strong time management with the ability to handle multiple tasks, meet deadlines and to work independently in a fast-paced environment
- May be required to attend industry events as needed
Other Skills/Abilities
- Proficient computer skills including Microsoft PowerPoint, Word, Excel and Outlook
- Working knowledge of Sales Force
- An understanding of Seaware reservation system is a plus.
What We Offer
- Target base salary for this role based on experience: $55,000 - $60,000 yearly + target bonus
OUR BENEFITS
- Travel benefits for employees and their family
- Voyage of Discovery trips for employees to travel as guests
- Health insurance including Medical, Dental, Vision
- 401(k) plan with employer match
- Long-Term Disability, Life & AD&D Insurance
- Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care
- Pre-Tax Commuter Benefit
- 7-8 Paid Holidays and an additional 2-3 Floating Holiday Options
- Up to 15 days of vacation (pro-rated per anniversary year)
- Parental Leave
- Sick/personal days per city & state ordinance
- Pet Insurance discount
Communication Skills
Using the English language, this person must have the ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos. Must also possess the ability to effectively communicate-both in writing and orally-with a professional demeanor.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms.
COMPENSATION STATEMENT
Lindblad Expeditions determines the pay for positions using local, national, and industry-specific survey data. We evaluate external equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate's region/town/cost of living.
For new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. An employee/candidate with a stronger skill set will receive higher pay.
EQUAL OPPORTUNITY EMPLOYER STATEMENT
At Lindblad Expeditions, we simply could not do our work without the diverse kaleidoscope of humanity that creates and delivers our remarkable offerings across the planet. As a Company that respects and celebrates the inherent diversity in the places we explore, we recognize the need to mirror that same diversity and all the interconnected perspectives within our organization. We are committed to building a community of different genders, races, ages, sexual orientations, chosen identities, and countries of origin where every person brings their whole self to work and whose skills, talents, and abilities are valued. We believe we can explore further and in a more meaningful way by actively creating a more diverse and inclusive organization where everyone feels they belong.
Lindblad Expeditions is an equal opportunity employer. Individuals seeking employment at Lindblad Expeditions are considered without regard to race, sex, color, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status, or veteran status.
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