Join our team of passionate hospitality professionals at the Hyatt Regency Coralville Hotel & Conference Center where we strive to give guests memorable experiences and access to the best restaurants, nightlife, and outdoor recreation in the city. The Hyatt Regency is managed by Marcus Hotels & Resorts whose corporate history dates back to the first Marcus Movie Theater in 1935. That was when our founder first established our guiding principles of People Pleasing People and to always realize our most important assets are our incredible associates.

POSITION PURPOSE: Ensuring that all guests needs are consistently met or exceeded by maintaining various aspects of our on-site dining, to include restaurant, and at times Starbucks and The Marketplace cleanliness, food and beverage quality, and meeting hotel service standards. Providing a reputation of prestigious service resulting in high satisfaction ratings, and increasing new and returning guests.

Establish objectives by professional leadership and administration, effective and fair personnel development, and maintaining the highest standards in the restaurant resulting in increasing teamwork and morale. Reducing absenteeism and lowering employee turnover rates.

Maintaining budgetary guidelines by improving sales through service, up-selling, increasing return guests, keeping accurate records and inventories, and proper cash handling techniques that will minimize losses, and shortages resulting in decreasing costs, and increasing profitability.

What you will be doing:

• Interview, select, train, supervise, counsel and discipline restaurant staff for the efficient operation of each outlet. Organize and conduct pre-shift meetings communicating pertinent information to the staff, such as house count and menu changes. Direct staff in their work assignment, and utilize on-going training techniques.
• Interact positively with customers promoting hotel facilities and services. Resolve problems to the satisfaction of involved parties. Organize special events in the restaurant such as receptions.
• Move throughout facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met. Verify temperature, judge appearance and taste of products and check preparation methods to determine quality. Give guidance toward improvement and make necessary adjustments for consistency.
• Maintain profitability of outlet to support hotel operations. Control payroll and equipment costs. Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies.
• Utilize POS system to accurately charge customers, track revenue reports and ensure timeliness of food and beverage. Input and retrieve data and change computer procedures using complex series of keypunches to program system.
• Implementing and maintaining hotel housekeeping, sanitation and cleanliness standards in all areas of the hotel.
• Maintain house bank.
• Maintain relationship with other departments in hotel.
• Maintain relationship with vendors.
• Ability to maintain full floor coverage of outlets by ensuring knowledge of all properties.
• Track all menu abstracts for all outlets. Update as needed.
• Track tip distribution.
• Maintaining a high level of professional appearance, demeanor, ethics, and self-image with yourself as well as subordinates.
• Administering sales promotion programs and employee sales incentive programs.
• Knowing the competition and keeping current with industry trends
• Directing and coordinating the activities of all assigned personnel and departmental responsibilities in the outlets.
• Ensuring the highest quality of food and beverage, and service related to the operation.
• Staffing of the outlets, meeting departmental responsibilities
• Maintaining an appropriate level of community public affairs involvement
• Implementing and supporting hotel policies and procedures
• Assessing and reviewing the job performance of subordinates, and maintaining records of assigned employees according to policy
• Daily tracking of emails, Q times, post shift, payroll and administrative duties.
• Implementing and directing monthly Training seminars to highlight needed skills.
• Monthly tracking of EYES, and Market Matrix.
• Implement and maintain monthly Par sheets for all Outlets.
• Calculate all Purchase Orders.
• Update Checkbook as needed. Align with General ledger.
• Perform other duties as assigned.

What we are looking for:

• Strong knowledge of Food & Beverage operations and preparation techniques.
• Knowledge of Beverage operations and wines.
• Mathematical abilities in order to determine and track inventory, controls, revenue productions, and other hotel financial statement.
• Ability to work entire shift standing and moving about in restaurants and kitchen areas.
• Ability to read, write, and communicate effectively in English language, to understand internal documents, reports and to interact effectively with guests and
• employees.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve.
• High school diploma required. College degree not required but equal work experience equality.
• Position requires 2 years-previous Food & Beverage and supervisory experience.
• Additional language ability preferred.
• High level of expertise with Microsoft Word, Excel, PowerPoint, Outlook and touch screen P.O.S systems.

At the Hyatt Regency, we offer the following great benefits:

• Competitive and robust Compensation Package
• Matching 401k & Profit Sharing Options
• Insurance benefits after 30 days of full-time employment
• Flexible schedule and emphasis on work/life balance
• Multitude of associate discounts for Hyatt and Marcus Hotels & Resorts properties
• Free Marcus Theaters movie tickets
• Free & Discounted Meals/Starbucks
• Free Parking

For each position, we require a stable work history verified by a background check, a positive attitude, a willingness to be a team player, and the ability to work weekends and holidays.

About Marcus Hotels & Resorts

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60 year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

We will verify through E-Verify the identity and employment eligibility of all persons hired. Marcus Hotels & Resorts is an Equal Opportunity Employer.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 2 years

Restaurant type:

• Bar
• Café
• Casual dining restaurant
• Coffee shop
• Fast casual restaurant
• Fine dining restaurant
• Quick service & fast food restaurant

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekend availability

Ability to commute/relocate:

• Coralville, IA 52241: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Food & Beverage (Required)
• Management (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

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