Hi, there! We're Mazuma Credit Union! We all work together to fuel new and creative ways to make our Members smile. We're also about making Kansas City a better place to live, work and bank! This includes utilizing what we call our Mazuma Mindset. This means we seek to exceed the expectations of our Members & Team Members in every interaction, every time! Does this sound like you? Keep reading and we'll tell you about the specifics!

Role:

This Relationship Advisor or Call Center Rep will work directly on our Member Relationship Center (MRC) team. The primary responsibility of the MRC Relationship Advisor/Call Center Rep is to create an amazing Member experience for our Members who choose to use our phone, online, and mobile delivery channels to interact and conduct business with us through Mazumas sales and service model. The Call Center Rep position demonstrates an understanding of, and belief in, Mazumas culture and core values. This TeamMember will work with Members and Team Members directly and indirectly to engage and connect, evaluate to identify needs, educate on solutions, and enrich the lives of our Members through outstanding service delivery.

**(This role does have the potential to work from home for a portion of the time based on performance!)**

Experience:

• 1 year Call Center or similar/related experience required
• 1 year customer service or similar/ related required
• 1 year of Sales and/or Advising or similar/related required
• 1 year financial institution experience preferred
• 1 year consumer lending experience preferred
• Demonstrated ability in lieu of experience will be considered for internal candidates

Education/Certifications/Licenses:

Minimum of High School Diploma or GED

Interpersonal Skills:

• Strong interpersonal skills
• Proven customer/member service skills
• Effective selling, cross-selling and referral skills or demonstrated ability
• Ability to work with all departments, personality types, and skill levels effectively
• Professional appearance, dress, and attitude
• Lead by example and represent the highest level of member service
• Strong ability to multi task and handle multiple priorities simultaneously
• Ability to work with minimal supervision, either independently or as a team

Other Skills:

• Well-organized, good mathematical ability, with strong problem-solving and negotiation skills
• Required to work at any credit union location that may include extended hours, holidays, or Saturdays
• Performs other duties as assigned
• Proficient knowledge of Windows and Microsoft Office software (Outlook, Word, and Excel), as well as advanced keyboarding skills

So that's a little bit about what were looking for. We strive to create an amazing experience for each and every Member, every time! In order to provide this happy experience, you'll need to thoroughly know our various products and services. Don't worry, you'll get lots of training. Most importantly, we are looking for an MRC Relationship Advisor (Call Center Rep) with a heart for helping people. After all, our goal is to make Kansas City a better place to live, work and bank! We're also really big on those Core Values aka the Mazuma Mindset we mentioned earlier. Check them out!

Culture Expectations:

Positive, Fun Attitude! Consistently demonstrates a positive attitude, always being respectful in interactions with Members and Team Members. Behavior and appearance should be appropriate, and this position should lead this value by example.

Teamwork! A proactive collaborator who embraces the opportunity to work with others. Punctual and dependable. Able to manage conflict well amongst Team Members and Members. Demonstrates strong people skills, initiative, and decision-making ability. Productivity meets or exceeds expectations for the position.

Learning & Growth! Demonstrates initiative in not only self-development but the development of others. Has superior knowledge of the organization's responsibilities and is able to apply and share learning.

Creativity & Progressive Mindset! Able to think outside the norm, introduce new ideas, and proactively solve problems. Positive change agent that embraces team direction.

So, what do we bring to the table? Mazumans get a sweet deal. They are part of a movement greater than themselves; they are a part of creating a better living, working and banking space for each and every person they come into contact with! Aside from living and fulfilling our purpose, Mazuma comes with lots of perks, including a great benefits package!

Mazuma Credit Union is an equal opportunity employer and will consider all application without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability of any other characteristic protected by law. Mazuma participates in eVerify.

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