Regional Manager oversees dental practice operations for a group of 6 practice locations (Beaverton, Bend, Medford, Klamath Falls, Ashland, and Grants Pass). Essential to this role is your ability to support and develop close working partnerships with Dentists, Practice Managers, and practice staff. You’ll play a critical role spearheading growth and process improvement initiatives, own full profit and loss responsibility, and travel regionally to maintain a presence in the practices you support to ensure sustained success.

Responsibilities:

Essential Functions:

• Build and maintain a high-performing team throughout the Region that consistently exceeds financial and clinical expectations at every practice location

• Understand the business responsibilities and key performance metrics for successfully managing a Region; forecast results, ensure all budget and production expectations are met or exceeded, and that financial data and records are balanced.

• Monitor, track, and address KPI trends.

• Continuously assess staffing and recruitment needs; support Practice Managers to effectively identify, hire, and onboard practice talent.

• Provide training and development support to ensure all practice staff demonstrate knowledge of our business model, operating procedures, and protocols.

• Lead by example with Servant Leadership; partner with Human Resources and lead Providers to develop and deliver periodic performance evaluations for Practice Managers.

• In conjunction with Human Resources, assist the company in complying with employment-related laws and regulations and employment-related policies and procedures established by the Company.

• Continually build and nurture a positive working relationship with the doctor(s), Practice Managers, and staff. Facilitate the resolution of any concerns.

• Ensure established guidelines and protocols; monitor, and protect.

• Follow HIPAA policies and procedures and other applicable privacy and security policies and procedures to maintain patient privacy and protect patient information including financial, personal, and health information.

• Work with Practice Managers to maximize budgeted payroll hours by effectively scheduling staff. Understand and provide oversight for the company’s managed care component (scheduling, fee schedules, etc.).

• Support daily office operations within the Region as necessary.

• Respond to clinical and operational concerns; be accessible and responsive.

• Partner with Human Resources to hire quality talent; follow hiring procedures to ensure acquiring the best non-clinical talent available; in conjunction with Human Resources, develop methods to retain key talent and reduce unwanted turnover.

• Support and lead team in new process and policies as they become effective for your Region.

• Facilitate regular staff meetings with Practice Managers for growth and development.

• Work with Practice Manager and Clinical Provider to ensure a schedule that meets the budget.

• Complete and forward HR and payroll related documents accurately and timely, including new hire and termination forms for staff, at the request of the Company.

• Follow OSHA safety standards.

Excluded Activities:

• The Regional Manager should take great care to ensure that he/she does not have or exert any direct or indirect control or input into any of the following:

• The control of patient records.

• The clinical practices of its clinicians.

• The entering into or approval of any contract or other arrangement (including the material terms thereof) between the Company and a dentist for the provision of dental services.

• The entering into or approval of any contract or other arrangement (including the material terms thereof) between the Company for services or supplies with outside Company vendors.

Requirements

Qualifications:

Skills/Abilities:

• History of building high-performing, multi-location teams that consistently exceed financial and clinical expectations.

• Proven career progression with positions of increased responsibility; sound decision-making skills and drive to succeed.

• Exceptional verbal and written communication skills.

• Interpersonal and customer service skills.

• Excellent time management skills with a proven ability to meet deadlines.

• Analytical and problem-solving skills.

• Ability to prioritize tasks and to delegate them when appropriate.

• Ability to function successfully in a high-paced and potentially stressful environment.

• Proficient with Microsoft Office Suite or related software

• Positive attitude, change advocate, lead by example

Education/Certification:

• 2 years Regional leadership/multi-office management experience with direct customer contact.

• BA/BS degree preferred.

Work environment/Conditions:

• Travel is required to assigned practices for training, performing job functions, and oversight responsibilities.

Benefits

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Weekend availability