This position reports to: Director of Software Engineering

Overview:

Prime Numbers Technology (Prime) helps clients optimize business spend through global data consolidation, travel and expense integration, industry-leading analytics and benchmarking, spend reporting and data visualization, and contract optimization. Prime’s solutions are licensed by some of the most recognized names in business travel, with global representation by many Fortune 250 corporations and top 10 travel management companies.

Prime is part of the Atlas Travel & Technology Group, where our purpose is to Stand-Up, Stand-Out. To do something every day that makes the next day better for all. We value creativity to build new paths forward, collaborate respectfully, have the drive to get up and do it, open ourselves to grow, do what we say, love what we do, and have fun along the way. This is who we are, our culture.

As a member of the Prime team, the Production Support Developer is responsible for day-to-day operations support of the Prime Analytics and Prime Sourcing applications. They monitor data loads, investigate and follow up on client support issues, and work with the development team to resolve issues.

Production Support Developer - Production Support Developer - Responsibilities and Duties:

• Handles day to day level 1 support issues
• Monitors daily data loads
• Investigates failed data loads
• Research questions on data load logic
• Research product bugs and provides information back to development
• Investigates issues with product performance
• Manages updates to location data reference tables
• Assists with product release processes
• Assists with product testing and QA
• Assists with product documentation
• Identifies potential user experience enhancements

Production Support Developer - Skills/Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong analytical and problem-solving skills
• Ability to quickly learn new concepts and software
• Ability to communicate, multi-task, and trouble-shoot effectively
• Ability to work well with a small team in a remote work environment
• Independent and detail-oriented
• General knowledge of relational databases
• General knowledge of web applications
• Ability to use Linux command line
• Ability to review and manipulate Zip, CSV, JSON, and XML data files
• Ability to run MySQL queries and analyze results

Production Support Developer - Core Competencies:

Core Competencies identify behaviors and skills all employees are expected to demonstrate to carry out the mission and goals of the company.

• Initiative and Creativity
• Judgement
• Cooperation / Teamwork
• Quality of Work
• Reliability
• Support of Diversity

Education and/or Experience:

• Bachelor’s Degree or equivalent experience
• Travel Industry experience is preferred

PC Skills:

Position requires general working knowledge of the following: MS Office, Jira, Confluence, SQL, Linux command line, data file analysis and manipulation.

Language Skills:

Ability, to communicate in standard business English both written and spoken. Ability to read and comprehend simple instructions, correspondence and memos. Ability to effectively present information in one-on-one, small group situations to customer, clients and other employees of the organization.

Physical and Mental Demands:

The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 
  Requires an adequate range of body motion and mobility to enable the individual to perform the essential functions of the job.
• Requires ability to remain in a stationary position for prolonged periods of time throughout the workday.
• Requires ability to move about to access file cabinets, office equipment, etc.
• Requires ability to operate a computer, telecommunication’s devices and other office equipment for prolonged periods of time throughout the workday.
• Requires ability to express or exchange ideas by means of the spoken word. Talking is important for those activities in which the employee must impart oral information to other employees, clients and customers, in person or via telephone, and in those activities in which they must convey detailed or important spoken instructions and information to others accurately, clearly and quickly.
• Requires the ability to perceive the nature of sounds. Hearing is important for those activities that require ability to receive detailed information through oral communication, in person or via telephone, and to make fine discriminations in sound.
• Requires clarity of near vision. This factor is important when special and or minute accuracy is demanded and defective near acuity would adversely affect job performance and/or safety of self and others.
• Requires ability to work other shifts and weekends and in excess of 40 hours/week, as necessary.
• Requires the ability to work and cooperate with other employees and clients at all levels and from diverse backgrounds to exchange ideas, information and opinions to facilitate the task at hand.

Travel (for positions requiring travel):

• Requires ability to travel by car, plane, and train for prolonged periods of time domestically and internationally and to move and transport personal luggage.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is a remote office environment.

We offer a competitive salary and a comprehensive benefits package including Medical, Dental, Vision, Life/AD&D, LTD, 401K, paid holidays, vacation, sick & personal time and more. Atlas Travel & Technology Group is a Certified B Corp organization and encourages diversity in our workplace.