The Patient Services Representative is responsible for courteously and professionally responding to our Dental patients in person or directing calls and inquiries; and for collecting all monies for services rendered. The Patient Services Representative has overall responsibility for patient registration and insurance certification/verification.

Essential Functions and Duties:

• Greets all incoming patients.
• Creates new patient accounts by completing full registration as per practice and organizational guidelines.
• Register patients accurately; collects patient demographics using Electronic Dental Records/Electronic Practice Management software.
• Verify patients’ demographics and phone numbers at each visit including family size and family income.
• Verifies patient insurance eligibility, confirm and update eligibility; communicate critical insurance information as needed.
• Assesses and accurately enroll patient for sliding fee scale discount program.
• Logs all monies received to patients’ accounts; Generates receipts for patients.
• Maintain log of cash and/or credit card payments.
• Answers incoming calls and transfers to appropriate departments as needed.
• Responsible for scheduling appointments.
• Call or text/email patients to confirm scheduled appointments.
• Submit pre-authorizations via mail or electronically to dental insurance companies.
• Record approval and denials of pre-authorization in patients electronic dental record and the front desk logbook.
• Contact patient, inform them of approval or denial and schedule appointment as needed.
• Submit or call-in referrals for patients being referred out to dental specialties.
• Check phone messages and respond as necessary.
• Record cases returned from the lab in both the EDR and logbook.
• Performs other related duties as assigned.

• Ability to function in a fast-paced environment.
• Ability to apply common sense to carry out detailed but uninvolved written or oral instructions.
• Fluent in languages of the population we serve preferable. (e.g., Spanish, French/Creole)
• Demonstrate effective written and verbal skills and must possess excellent interpersonal skills.
• Ability to add, subtract, multiply and divide, using common fractions and decimals.
• Education and Experience:
• High School Diploma and/or its equivalent.
• Prior experience in healthcare or basic understanding of health/dental related terminology and services.
• Knowledge and experience using computers and Electronic Medical/Dental Records.
• Physical Requirements:
• Prolonged periods sitting at a desk, working on a computer, and answering calls.
• Perform repetitive motion (e.g., keyboarding).
• Must occasionally lift and/or move up to 10 pounds.