Hear Michigan, part of Alpaca Audiology is looking for a professional, compassionate Patient Care Coordinator (PCC) who wants to be a part of the largest private hearing care practice group in America! We currently have an excellent opportunity for a PCC to work in our Hear Michigan Audiology clinics In Portage & Allegan, MI. We pride ourselves on providing high quality, comprehensive services to our patients with the approach of treating every patient as an individual. We have an elite leadership team who will provide all the necessary tools to ensure your success.

The Patient Care Coordinator (PCC) is the first point of contact and demonstrates professionalism by using a patient centered approach of building trust, meeting needs, and delivering solutions through recognizing the needs and opportunities that exists while coordinating all clinic and patient support services within their specific clinic location(s). The PCC screens the patient to determine how we can best help them. The PCC responds to questions regarding advertising promotions, learns to recognize a potential “opportunity” and facilitate smooth patient flow and services to the patient.

Essential Duties and Responsibilities:

• Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services.
• Screen calls, recognizing opportunities and facilitating excellent service by providing the information necessary to secure an appointment, sell a product, or answer a question.
• Schedule and confirm appointments.

• Track marketing calls and inquiries from initial contact through the point of sale.
• Coordinate provider’s schedule and ensure the smooth and efficient flow of patient care while in the office.

• Check patients in and out, collect and record payments, track revenue and accounting activities to include: petty cash reconciliation, end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing.

• Conduct outbound telemarketing calls to patients.

• Verify patient information, billing/insurance data, request third party prior authorization as needed, collect and process documentation and maintain patient charts to include the filing of all patient records.

• Participate in grassroots marketing efforts to include phone marketing campaigns, compiling physician packets, coordinating community lectures, recall letter, etc.

• Work with insurance and workman’s compensation agencies to facilitate authorizations and benefit verification.

• Maintain all daily, weekly and monthly reports and tracking documents as directed.

• Respond to central office requests.

• Responsible for a variety of administrative tasks such as typing, filing, inventory, mail and verifying the status of and checking in hearing aids and repairs. .Responsible to open and close the office on a daily basis and ensure the reception area is well maintained.

• Liaison contact for all internal and external communication and local public relations

• Training support for other location front office staff, as may be appropriate.

• Office supply inventory management

• Maintaining/tracking hearing aid product inventory management, tracking, reporting