Patient Advocate in Buckhead, Atlanta Job at Alliance Spine and Pain Centers
Job Summary: Under general supervision, this individual is responsible for a variety of tasks relating to collection of patient responsibility balances and reducing accounts receivable delinquency. This position will review patient account balances for accuracy; contact patients and responsible parties to resolve past due accounts. Send out monthly statements to responsible parties. This individual will take calls from patients and responsible parties relating to financial obligations, statements, patient payments and completing financial assistance applications. This position is responsible for providing outstanding customer service to our patients and responsible parties.
Duties/Responsibilities:
- Contact patients/responsible parties to collect on outstanding accounts receivable balances.
- Audit patient accounts for accuracy, move payments as needed, adjust accounts per Company policy.
- Daily adjusting to patient accounts of payments.
- Discuss and educate patients/responsible parties on possibility of financial assistance.
- Set up and maintain monthly payment plans with patients.
- Offer settlement discounts on delinquent accounts.
- Prepare accounts for Collections.
- Promptly respond to telephone calls, messages and emails.
- Initiate and Submit patient refund requests to Patient Recovery Specialist.
- Provide customer service to patients/responsible parties inquiring about their accounts or patient statement.
- Perform other duties as assigned.
Knowledge, Skills, Abilities
- Ability to maintain good Interpersonal/human relations skills
- Possess good Verbal and written communication skills
- Strong Customer service skills and or Strong Patient Collection skills
- Possess good judgment and reasoning when solving problems and providing payment options
- Maintain confidentiality/PHI Protected Health Information
- Ability to respond to questions in a tactful and professional manner
- Ability to interpret accounts during review for accuracy
- Possess familiarity with health insurance billing and guidelines
- Basic mathematical skills
- Good time management and organizational skills
- Ability to work effectively with patients/responsible parties, co-workers and management
- Excellent follow through skills
Education and/or Experience
High school diploma or General Education Degree (GED). Experience in medical billing and collections. Knowledgeable of HMO, PPO, Managed Care, Indemnity and Government plans guidelines, reimbursement and insured responsibility.
Other
- Maintain clean, well-kept work area
- Maintain a well-groomed appropriate appearance per Company policy
- Follow safety rules
- Be punctual reporting to position
- Maintain good attendance
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