About SAC Health:

SAC Health’s mission is to reflect the healing ministry & love of Jesus Christ

through healthcare, education & partnerships that empower our communities to flourish

SAC Health’s Core Values:

Quality Healthcare – providing patient-centered, culturally-sensitive, equitable care that is safe, timely, effective, efficient, while seeking to prevent illness & disability
Teamwork – working together to achieve a common goal, with a willingness to serve each other in a Christ-like manner
Wholeness – ministering to the spiritual, physical, mental & emotional needs of others
Integrity – living & working in an authentic, honest way that inspires trust
Compassion – engaging with the needs & suffering of others, out of concern for their wellbeing
Excellence – striving to exceed expectations for our patients, community, & staff
Humble Service – caring with a kind & selfless spirit
Respect – holding others in high regard by empowering them to reach their God-given potential

DESCRIPTION:

The Trainer is responsible for the education and training of the Patient Access Registration & Call Center departments. This position will involve producing efficient training methodologies and be responsible for the instructional design and delivery of classroom-based learning. The trainer works collaboratively with departmental peers and delivers comprehensive trainings to Operations, Registration and Call Center Personnel. The focus is in understanding the technical tasks within the context of the business operations, not just on the technical aspect of the tasks.

Hours: Monday- Friday , 8am-5pm

Location: Hospitality Lane, San Bernardino, CA

ESSENTIAL FUNCTIONS AND DELIVERABLES:

• 
  Develop training content/modules, maintenance of training records and report out to leadership.
• Training delivery including classroom training, train-the-trainer, and webinars.
• Ensures job aids, scheduling guidelines and instructional training material remain current.
• Evaluate and recommend edits on new and existing content to meet the needs of Patient Access.
• Ensures the effective delivery of departmental training that allows Patient Access personnel to complete functional tasks.
• Participation in change management process.
• Maintains sustainable training programs to support Patient Access infrastructure.
• Follows established Sac Health System and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan.
• Practices a high level of integrity and honesty in maintaining confidentiality.

QUALIFICATIONS:

• 
  Required Experience/Education: High school diploma or equivalent required. Minimum 3 years of experience as a Patient Services Representative or medical office required. Previous Lead or trainer experience or its equivalent required. 1-3 yrs entry-mid-level experience in training/developing training programs. As a requirement of this position you must receive EPIC certification for the module you have been hired into.
• Preferred Experience Education: Bachelor's degree, 4+ yrs experience, or Certification in Training, 4 + yrs experience preferred. EPIC, e-Learning. Community clinic experience preferred.

Must be legally authorized to work in the United States on a full-time basis. Must not now or in the future require sponsorship for employment visas.

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Full Benefits Package:

• PTO and Sick Leave Plans
• Medical / Dental / Vision package
• Monthly Health Insurance Premium Rates among the lowest in the industry
• Retirement Account with up to 8% employer contribution
• Employer-paid Life Insurance
• Fitness Facility access
• 9 Paid Holidays
• 1 Paid Birthday Holiday

EEO

SAC Health complies with applicable Federal and State civil rights laws and does not discriminate based on race, color, national origin, age, disability, sex, sexual orientation or gender identity.