Overnight Front Desk Agent - DoubleTree Pittsburgh Downtown Job at Chesapeake Hospitality
Image:
Overview:
Responsibilities:
FRONT OFFICE CAREER
Work Authorization, COVID-19, EEO and ADA Information:
EEO/ADA Statement
We comply with the law regarding reasonable accommodation for employees who qualify for accommodation. If you need an accommodation to complete an application, please contact the Human Resources office of the hotel/restaurant to which you are applying.
Doubletree by Hilton Hotel & Suites Downtown Pittsburgh is pleased to share this exceptional opportunity with experienced, energetic, self-motivated person to join our team. This beautiful 342 room property is at the heart of the downtown area, a half-mile from PPG Paints Arena – home to the NHL's Pittsburgh Penguins. We're blocks from Steel Plaza Station, providing rail access to PNC Park, Heinz Field, and South Shore entertainment district.
Position Summary:
The Overnight Front Office / Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests in the hotel.
Checking in and checking out guests of the hotel, in the hotel's continuing effort to deliver outstanding guest service.
Checking in and checking out guests of the hotel, in the hotel's continuing effort to deliver outstanding guest service.
Responsibilities:
- Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards.
- Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment and hours of operation in a timely manner.
- Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction.
- Build rapport with rewards members and returning guests
- 6+ months of front desk experience strongly preferred.
- Experience in a hotel or other customer service-related field required.
- Computer experience with basic proficiency in Microsoft office and hotel property management systems required.
- Ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented manner which requires strong customer service as well as written and oral communication skills.
We offer competitive wages and benefits that include:
PART-TIME BENEFITS
- 401k retirement plan
- Life Insurance
- Long Term & Short-Term Disability Insurance
- Discount travel program
- Growth opportunity in an evolving organization, and much more.
FULL-TIME BENEFITS
- Medical, Dental & Vision Insurance
- Flexible Spending Account
- 401k retirement plan
- Long-Term & Short-Term Disability Insurance
- Life Insurance
- Tuition Reimbursement
- Paid Time Off
- Holiday Pay
- Discount travel program
- Growth opportunity in an evolving organization, and much more.
FRONT OFFICE CAREER
Telephone Operator
Concierge Attendant
Breakfast Room Attendant
Reservations Manager
Gift Shop Attendant
Parking Attendant / Valet / Shuttle Driver
Reservations Agent
Swimming Pool Guard
to
Front Desk Agent / Night Auditor
to
Front Desk / Night Audit Supervisor
to
Front Office Manager
to
Rooms Division Manager / Director of Guest Service
to
General Manager / Assistant General Manager
to
Corporate Operations
Or cross-train to any other department or position!
Applicants must be authorized to work in the United States.
COVID-19
We are committed to the health and safety of our associates and guests, and we adhere to CDC guidelines as well as state and local laws.
EEO/ADA Statement
Chesapeake Hospitality is an equal employment opportunity employer, and all employment decisions are based on merit and the business needs of the company, and not race, color, citizenship status, national origin, ancestry, gender, sexual orientation, gender identity, age, religion, creed, disability, marital status, veteran status, genetic information, or any other factor protected by law.
We comply with the law regarding reasonable accommodation for employees who qualify for accommodation. If you need an accommodation to complete an application, please contact the Human Resources office of the hotel/restaurant to which you are applying.
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