Requisition No: 802698

Agency: Department of Health

Working Title: OPS SENIOR CLERK - 64901394

Position Number: 64901394

Salary: $16/hour

Posting Closing Date: 05/27/2023

FLORIDA DEPARTMENT OF HEALTH - OPEN COMPETITIVE OPPORTUNITY

Your Specific Responsibilities:

Interviews clients, evaluates income, family status and insurance to determine need and eligibility for health department services. Initiates and completes necessary forms to open electronic charts, document eligibility and process yearly financial eligibility updates. Uses Availity, FLMMIS, Change Revenue, etc. to verify current insurance coverage. Uses WAGES, Unemployment, Medicaid, and client paystubs or other financial documentation to determine client SFS. Checks clients in for appointments. Inputs client's original demographic information into HMS via FL SHOTS. Updates demographics in both systems as changes occur. Ensures appropriate verification of client identification and changes are scanned into electronic chart. Ensures all forms have updated labels before routing client to clinic. Ensures correct client status is designated on each electronic chart every visit.

Schedules appointments (including Foreign Travel) via walk-in clients, and client calls and messages. Registers new clients for appointments through FL SHOTS into HMS. Schedules existing clients requesting appointments through HMS. Ensures insurance and eligibility requirements for Health Department services are verified each time a client calls for an appointment. Queries patients to determine the proper clinic for services.

Checks clients in for shots, PPDs, QuantiFERON, and shot transfers. Updates demographic info, verifies insurance, adds/updates insurance into HMS, and adds additional family members into household. Processes shot record transfers into FLSHOTS.

Answers multi-line switchboard, ensuring calls are answered promptly, professionally, courteously, and are routed to the appropriate areas.

Performs receptionist duties for QLOW, including verifying, scheduling, adding, and checking appointments into the system. Acts as front-line receptionist assisting clients with information regarding the Health Department, making appointments, and performing any additional duties not specifically designated here to ensure smooth front desk flow.

Provides back-up/rotates coverage for the switchboard, front desk and appointment desk and other Medical Records staff as needed. Assists with breaks and coverage during staff absences and extended clinic hours and as scheduled. Performs related work as required.

Scans all clinical documents into HMS. Utilizes progress note to advise other DOH staff of additional approval and/or actions that need to be performed on client case. Ensures HEDIS calls are made, letters sent if appropriate, and logged correctly.

Performs Medical Release through appointments in QFLOW.

Provides coverage to Main Site, SW and Alachua Clinics if necessary.

Responsible for securing the designated information sets for purposes of protecting confidentiality, data integrity, and appropriate access for all information, both confidential and public record, which is stored in hard copy or electronic format.

Other duties or tasks assigned by management.

Required Knowledge, Skills, and Abilities:

Knowledge of computer software (Microsoft Word, Excel, HMS, FLMMIS, FLSHOTS, AVAILITY, WAGES, 3rd party insurance websites).

Strong customer service skills, ability to work with the public.

Knowledge of Immunizations, Medical Release, and electronic health records.

Ability to work collaboratively within a team environment.

Skilled at data entry. Detail-oriented.

Qualifications:

Minimum - Must have a high school diploma or its equivalent.

Must be willing to work Sunday from 9:00 to 3:00 without a lunch, and at least 4 weekdays from 3:00 to 7:00 with no lunch or 10:30 to 7:00 with a ½ hour lunch.

Must have at least one year of experience using computers and computer programs such as Word, Excel, or Medical Client databases.

Preferred – Verifying Florida Medicaid, Medicare, or third-party insurance coverage through FLMMIS, Availity or other electronic method.

Experience using an Electronic Health Record.

Experience scheduling appointments through an Electronic Health Record.

Experience with Florida Shots.

Bilingual.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

224 SE 24th ST Gainesville FL 32641

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)
• Deferred Compensation (voluntary)
• Employee Assistance Program (voluntary)
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.