Night Manager
First impressions are everything! As a night Manager, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

Employee benefit card offering discounted rates at Accor worldwide. Learning programs through our Academies.

Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

What you will be doing:

Lead and manage all aspects of the overnight team from front Office to Housekeeping and the Food and Beverage.

Manage and coordinate all group and individual arrivals.

Maintain close liaison with sales, Events and Finance teams.

produce daily, weekly, monthly and quarterly reports as required..

Balance operational, administrative and colleague needs.

Assist the Direct of Front Office in all aspects of the department and ensure service standards are followed.

Ensure seamless operation of the hotel as the Manager on Duty.

Provide managerial support for guest services, Housekeeping and Security in the overnight operational duties for these areas.

Consistently offer professional, friendly and engaging service.

Ensure proper staffing and scheduling of the Overnight Front Office colleagues in line with productivity guidelines.

Communicate through pre-shift logs, emails and departmental meeting all pertinent information for the respective shifts and areas of operation.

Train Overnight colleagues to ensure accurate overnight reporting and to effectively prepare for the day's operations ahead.

Assist guests regarding hotel facilities in an informative and helpful manner.

Complete the night audit process, inclusive of transmitting daily credit card transactions, balances and generating daily operational reports.

Your experience and skills include:

Previous leadership experience in a similar role required

A minimum of 1 year Front Office management experience required.

Experience with a Property Management system required.

Computer literate in Microsoft Window applications required.

University /College degree in a related discipline preferred.

Strong interpersonal and problem solving skills

Ability to work well under pressure in a fast paced environment.

Ability to work cohesively as part of a team.

Ability to focus attention on guest needs, remaining calm and courteous at all times.

Your team and working environment:

Join our fast paced, dynamic environment. Looking for motivated individuals, self-starters, and those seeking growth.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Type: Full-time

Pay: From $63,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Restaurant type:

• Casual dining restaurant
• Fine dining restaurant

Shift:

• 8 hour shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Boston, MA 02116: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel: 1 year (Required)
• Management: 1 year (Required)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person

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