Network Engineer REMOTE Job at RealPage
WHO WE ARE:
We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.
Come join a team where your work makes an impact every day! ABOUT THE TEAM:
RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.
RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!
We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.
Come join a team where your work makes an impact every day!
Whitesky partners with student housing, luxury apartments, hotels, adult living, and assisted living/hospitals to provide bulk Internet, Cable, and Voice services. #LI-CP1 #LI-REMOTE
WHAT YOU’LL DO:
As a NOC Engineer you will be responsible for providing advanced technical troubleshooting assistance for our technology products and broadband services. If you are strong in the customer service realm and have a CCNA or higher networking experience, we want to hear from you!
PRIMARY RESPONSIBILITIES:
- Provide engineering support and direction for new or existing technologies and current operational initiatives
- Organize, plan, assign, and monitor the completion of work
- Identify, diagnose, and resolve network performance problems that have been escalated and unresolved within the NOC teams.
- Provide technical and analytical support in determining the root cause of network problems and implement action plans to resolve potential or active network-impacting issues
- Reproduce and confirm product defects and report such defects to Core Engineering, Development, or Product Management
- Address client and customer inquiries within established timeframes
- Document logical and physical network design changes
- Provide 24x7 on-call support in rotation with other team members
- Work with account management and use change management to request and implement after-hours changes (circuit upgrades, firmware updates, configuration changes)
- Configure network hardware for deployment, including but not limited to switches, routers, servers, APs, NVRs, GPON OLTs, PDUs, Dish Smartbox
- 4+ years of experience as an individual contributor within a service provider or network engineering team
- Bachelor of Science degree in engineering or computer science or equivalent industry experience
- Demonstrated proficiency in Linux operating systems and or Mikrotik RouterOS
- A flexible schedule must include nights and weekends to perform maintenance activities.
- Excellent organizational, verbal, written communication, and interpersonal skills with a high degree of attention to detail
- Any Certified Wireless Network Professional (CWNP) certifications
- Any Cisco or Juniper certifications
- Knowledge of Wired Ethernet LANs, Wireless LANs (Wi-Fi), and P2P/P2MP Microwave Wireless solutions. Active Ethernet solutions, xPON solutions
- Knowledge of data network elements such as IP routers, Ethernet switches, firewalls
- Knowledge of IPv4 & IPv6 network technologies such as IP addressing (CIDR, VLSM, HEX), ARP, DHCPv6, SLAAC
- Knowledge of Layer-2 network technologies, including Ethernet LAN/MAN, IEEE standards & 802.3xx, and 802.1q VLAN tagging
- Knowledge of TCP-IP protocols such as OSPF, ISIS, BGP is a plus
- Knowledge of the IEEE 802.11 wireless standards (e.g. b/g/n/ac/ax) & security protocols
- Network automation with Python or Ansible
- Video systems with both IP and RF distribution
At RealPage, we’re always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.
RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.
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