Office Location:

SUMMARY OF RESPONSIBILITIES:

The Managing Director (MD) drives client account strategy and leads the short-term and long-term client operational roadmap. They lead multiple assigned client services resources, overseeing multiple strategic and key accounts ensuring the retention and growth of Agile1 and Group Company programs. The Managing Director contributes to the ongoing strategic plan at both the account portfolio as well as program management level (e.g., shared services integration, new program implementation, commercial partnership). The Managing Director acts as a consultant, developing strong internal/external client partnerships at a senior level in order to gain an executive understanding of the total workforce solutions need. Works under limited direction.

DESCRIPTION OF ESSENTIAL DUTIES AND FUNCTIONS (for each duty and function listed indicate % of time):

• Ensure maximum client satisfaction working in conjunction with client services and program leadership to meet or exceed all contracted SLA, KPI and performance metrics 5%
• Provide Client Services and Commercial leadership with recommendations regarding the solutions delivery strategy and organizational model for additional Agile1 prospects and customers 5%
• Lead the translation of vision, strategies, and concepts into operational and actionable plans (MBO) 5%
• Lead (by example), coach and develop all program management and assigned client services account resources 10%
• Responsible for team selection and staff turnover 10%
• Serve as the senior management escalation point on all program related issues as warranted 10%
• Maintain fundamental understanding of client business drivers that relate to workforce solutions 5%
• Establish, develop and proactively maintain senior level executive relationships within assigned programs and expand existing client program sponsor relationships directly or via assigned Client Services team 10%
• Perform site visits and promote/support proactive client and supplier communication through strategic business reviews and other developed platforms 5%
• Stay abreast of industry trends and innovation, serving as a subject matter expert for assigned client services teams and client executive sponsors 5%
• Serve as an available senior level implementation lead (as assigned) across the full account portfolio 5%
• Inform (at a leadership level) supplier management strategies as needed 5%
• Work cross-functionally within the extended Client Service Operations and Workforce Solutions team to provide program feedback and input as needed 5%
• Partner with business development and client services teams to develop successful account opportunities and Group Company introductions 5%
• P&L ownership for all established accounts within portfolio ensuring budgeted profitability meets or exceeds fiscal target 5%
• Other duties and special projects as assigned.

EDUCATION REQUIREMENT:

Bachelor’s degree (B. A.) or equivalent combination of education, experience and training.

RELATED EXPERIENCE REQUIREMENT:

Minimum of 15 years supervisory/management experience in the workforce solutions space or closely related industry. Demonstrated experience in operational and financial functions such as profit and loss. Experience with on-site/corporate operations and/or remote workforce solutions management. Extensive knowledge of labor and employment laws. Prior client consultative experience strongly preferred. Demonstrated engagement with industry leading associations and boards preferred.

LANGUAGE/COMMUNICATION SKILLS (written & verbal):

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedural manuals. Ability to present information effectively and to respond to questions from groups of managers, clients, customers, and the general public.

COMPUTER/SYSTEM SKILLS REQUIREMENTS:

Working knowledge of computers including Windows environments, email, and the internet. Proficiency with MS Office applications including Excel, Word, PowerPoint, Outlook, Project and Visio. Ability to quickly learn proprietary technology.

CERTIFICATES, LICENSES, REGISTRATION REQUIREMENTS: None required

MARGINAL FUNCTIONS (for each function listed, indicate % of time):

• 10% Other job-related duties as assigned

WORK ENVIRONMENT/ PHYSICAL OR MENTAL ABILITIES:

The demands described here are representative of those that must be met by the employee to successfully perform the essential functions of the job with or without a reasonable accommodation.

• Ability to sit down for long stretch of hours to complete
• Using keyboards and mouse for long period at a time
• Interacting trough technology with team members and clients (using tools such as WebEx, Zoom, MS Teams etc.)

MENTAL DEMANDS (list below and indicate % of time)

• Achieving results and multitasking under pressure
• Managing conflicting expectations from Clients, Employees, other functions of the company
• Work under tight deadlines
• Able to operates in ever-changing environment

PHYSICAL DEMANDS (list below and indicate % of time):

• Stand: 50%
• Sit: 50%
• Squat: 0%
• Walk: 30%
• Bend: 10%
• Repetitive Motion: 50 – 80%
• Climb: 0%
• Twist: 5%
• Operate Equipment: 0%
• Air and other public transportation Business Travel: 0-30%
• Driving: TBD
• Lifting (lbs): 10-20 lbs Percentage of time Low Lifting: 5%
• Percentage of time High Lifting: 0%
• Carrying (lbs): 10-20 lbs Percentage of time Carrying: 5-20%

Other Job Compensation: This position has no additional compensation.

Certifications/Licenses:

Computer/System Skills Requirements:

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Benefits:

Benefits:

We are very excited to offer an array of benefit programs for our employees. Internal staff hires working 30 or more hours per week will be offered robust plans including medical, dental, vision, life insurance, accident, LTD, pet discount coverage, legal coverage, identity theft, discount perks, and credit union. Most plans include a generous employer contribution in addition to the employee’s contribution. Eligible employees can enroll with an effective date the first of the month following 60 days of employment. A minimum of 6 paid sick days are offered per year unless part time or covered under a local ordinance that requires a greater number of paid sick days. Paid time off accrues immediately at 2 hours per semi-monthly pay period for full time employees, and a prorated amount for part time employees based on the percentage of a 40 hour work week worked. Accrual increases with tenure at certain anniversary dates. The Company offers 11 paid holidays. The Company also offers a 401k program with an employer match, with employee contributions beginning the month following enrollment.

Salary Grade: NS 14

Grade Min: 137200.0000

Grade Mid: 169250.0000

Grade Max: 201300.0000

Hours: Normal daytime business hours Monday through Friday

Time Zone: US/Eastern

Day 1: Monday

Day 2: Tuesday

Day 3: Wednesday

Day 4: Thursday

Day 5: Friday